This is the second LG rumor reflex sprint has sold me. After the first one locked up and became unusable they turned around and gave me the same phone promising all the issues had been fixed and there would be no problem. needless to say here i am with the same old problem and no phone to use on Christmas day! i'm sure i'll get the same disrespect and salesman pitch when i take it in Monday to be looked at. This is a horrible way to treat a long time customer, but after my last experience that's what i've come to expect!!