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Contact's messages only received during calls

Journeyman

Contact's messages only received during calls

Hello, 

I just got this LG stylo 4 yesterday for my birthday, and for some reason, I can only receive my friend's text messages when I connect to a call. Please help!

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8 REPLIES 8
Sprint Social Care S.M.A.R.T. Agent

Re: Contact's messages only received during calls

This is definitely an interesting incident. Is it only happening with the messages from that one person? Are you using WiFi Calling to make calls?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Contact's messages only received during calls

I am using my services. I don't even know how to turn on Wi-Fi calling!
Highlighted
Sprint Social Care S.M.A.R.T. Agent

Re: Contact's messages only received during calls

Is this happening with just the one person's messages or all of them?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Contact's messages only received during calls

I thought it was just hers, but I'm not getting anything from anyone else, either
Sprint Social Care S.M.A.R.T. Agent

Re: Contact's messages only received during calls

Thank you for that update. I'm going to send you a private message and check your messaging provisions. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Sprint Social Care

Re: Contact's messages only received during calls

  1. From the Messaging app, tap the Menu icon at the top right with three dots.
  2. Tap Settings > Message blocking > Blocked numbers.
  3. Tap the trash can icon.
  4. If you have more than one blocked number, choose the numbers you want to unblock.
  5. Tap REMOVE > REMOVE. 

Jey
Sprint Social Care
Journeyman

Re: Contact's messages only received during calls

I don't have any blocked numbers. I found out that I'm not receiving any texts at all unless I've connected to a call.
Sprint Social Care

Re: Contact's messages only received during calls

Please do this steps on your device. 

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. In the General tab, scroll to and tap System updates.
  4. Tap Update PRL.
  5. Once the PRL update is complete, tap OK.
  6. The PRL is now up to date.

After you do this, let us know. 


Jey
Sprint Social Care
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