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Domestic Sim Unlock - LG G5

Journeyman

Domestic Sim Unlock - LG G5

I have been waiting for a Domestic Sim Unlock of my LG G5. 

Customer service confirmed I meet all conditions to have the device unlocked. 

Customer service told me 48 hours and to keep the phone turned on and connected to wifi with Sprint Sim for over the air update. After 2 days of doing this followed up today and now telling me 3-5 days with no exact update. It has been really frustrating.

 

I had a international sim unlock  done by Sprint  when traveling and it took less than an hour by Sprint. 

Why does it take 5 day of continuously leaving a phone on for them to do the phone turned on for them to unlock sim when other carriers can do their phone instantly. 

 

2 REPLIES 2
Sprint Social Care S.M.A.R.T. Agent

Re: Domestic Sim Unlock - LG G5

That is wildly frustrating. If you send me a DM with your phone number and IMEI I can check the status on that for you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Domestic Sim Unlock - LG G5

I have sent the requested information through DM

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