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G6 photo open issue on Windows 7

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Journeyman

G6 photo open issue on Windows 7

Most of the photos on my G6 are fine and can be opened with Windows 7 default Photo app. However, I noticed some of them have an .heic extension, which are not able to view it directly. Any suggestion to fix this?

4 REPLIES 4
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Sprint Employee

Re: G6 photo open issue on Windows 7

Hello! You may not be able to open these type of files in Windows 7. I am aware that Windows sent an update to open these type of files, but it was with the Windows 10. 


Kryshna
Sprint Social Care
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Journeyman

Re: G6 photo open issue on Windows 7

Thanks for the update @Sprint_Kryshna  Any suggestion to fix the issue?

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Journeyman

Re: G6 photo open issue on Windows 7

No Windows pc can open.HEIC photos,as it only supports iOS device,this is just like Windows pc only support JPG photos (You can only open the JPG photos on Windows 7 computer),but the.HEIC photos can be converted to JPG photos.

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Journeyman

Re: G6 photo open issue on Windows 7

I did open heic photos in Windows pc,it is also compatible with Windows 10/8/7 pc,it can automatically converts.heic photos into the (JPG or PNG) photo format supported by the Windows PC.

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