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I cant activate my phone because it says Sprint service already activated

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Journeyman

I cant activate my phone because it says Sprint service already activated

I'm trying to activate an LG Tribute Empire but I get this error:

 

"Our records show that this device is already activated on a brand on the Sprint network."

 

But the phone is not active. What can I do?

1 REPLY 1
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Sprint Social Care

Hey, I'm going to send you a private message. 

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