I still have not received my tracking number for my case. I got approved but have heard nothing since. I reach to both companies for further info and nothing , im getting a little upset i really want to enjoy my phone as intended with the dual screen .
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Have tried that they give me the number to the promo team which gives me nothing but i wil just purchase my case from LG as i was going to do anyway i was just hoping to get the case as the gift as advertised.
As long as you meet the requirements for this promotion, you're supposed to get the case with no issue.
Please try getting in contact with them one more time.
Right i knew it im not entertaing this mess anymore lol im buying my own case like i started too but my sister said waittt you can get it free ..which is a 200$ product i doubt i will get it free
Oh wow I actually called the promo number by accident and someone answered lol and he also said the case should ship out next week and still waiting for the tv to process ...
First of all, shame on you Sprint for promoting an offer that has left so many people in the dark. We have been loyal customers and this has left us wondering if we will continue. I thinking this would make a nice gift, fell for the offer and purchased it in December. Well, received the phone, not the dual screen, told to redeem the offer online, so I go and upload all the necessary paperwork, received the confirmation email of the approval for the dual screen back on the 12th of Dec. No emails, no contact yet regarding the shipping date of dual screen. Well, let me see, it says on the site if there are any questions to please email email@example.com...so I do that, only to find out that the website is no longer up and running....I find the number for holiday offer at 1-844-416-9110, it says they are busy helping other customers, but then it immediately kicks you out to voicemail.....so fed up with the whole run around. I finally called lg at 800-243-0000, got a rep that stated that the offer is being handled by a third party and are having issues...they took my info and are "supposed" to escalate it to the "special" team that is working on it and will call me back...and so the waiting game continues. So hopefully some of this info will help others who are in the same situation...but lesson learned..if it's too good to be true and listen to your gut instinct! Long vent, I know, just very disappointed and beyond frustrated with the whole situation.
I what you mean regarding this promotion. LG needs to get there act straight. I called the number provided (1-844-416-9110) and you are right, I called and also got the busy signal. I want to escalate this issue. Let me get your account information first.
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