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LG Dual Screen Case Promo

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LG Dual Screen Case Promo

I still have not received my tracking number for my case. I got approved but have heard nothing since. I reach to both companies for further info and nothing , im getting a little upset i really want to enjoy my phone as intended with the dual screen .


Sprint has this been resolved? I received my dual screen a month ago but have yet to receive my LG television nor the $200 I was approved for. This needs to be resolved ASAP



Hey there. For questions about the registration process of the TVs, you can contact LG via email or phone.

  • Customer will be required to have their registration confirmation email when contacting LG Support.
  • Toll free: 844-416-9110 (M-F, 8:30 a.m. – 5:30 p.m. CST) or
  • Email: M-F, 8:30 a.m – 5:30 p.m. CST
  • Promotion support including receipt validation and email customer care is in place 11/1/19  – 1/23/2020.

For the $200 gift card, you must have registered at Did you complete the registration? For questions about this second promotion contact LG @ or (877) 504-7509.

Sprint Social Care

I've called both those numbers multiple times and have left voicemails and emails with no response. Who can own this issue? Did Sprint sell these promos to customers knowing it was a scam?


I have merged two topics on the same subject.  Please see the post marked Accepted Solution for your options if you have not received your promo items/card.


Please keep in mind that these offers were sponsored and fulfilled through LG, not Sprint. All support requests need to be directed to LG, we're not able to assist. 


Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".

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