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LG G5 ls992 and Mint SIM

Sprint Social Care S.M.A.R.T. Agent

Re: LG G5 ls992 and Mint SIM

You're welcome. 

 

 

 


 RedCruzr
Social Care 

Huntress of Pokémon and Resolutions,
Kudos and Accepted Solutions, Gotta Catch 'Em All!
Journeyman

Re: LG G5 ls992 and Mint SIM

After repeated attempts to have the phone unlocked, it is still not unlocked and no one from Sprint is responding to my messages any longer.

Sprint Social Care S.M.A.R.T. Agent

Re: LG G5 ls992 and Mint SIM

I'd love to help you out with this. In order for the unlock to go through you need to have your phone on, plugged into the wall, on wifi with the Sprint SIM in. If you've done all of these you can press ## BRAND # which will restart your phone. Once it restarts, press ## SCRTN# and your phone should be good to. Please let me know if you've tried this before and if you need further help.

I'm here to find all of the solutions and ease your frustrations.
Journeyman

Re: LG G5 ls992 and Mint SIM

I had not tried ## BRAND # and ## SCRTN# before, but I have now. Unfortunately it hasn't resolved the problem.

Sprint Social Care S.M.A.R.T. Agent

Re: LG G5 ls992 and Mint SIM

If they have failed then it means the phone is unlocked. 

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