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LG G6 unlock issue

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Journeyman

LG G6 unlock issue

Hi Guys,

 

Two weeks ago I switched to Galaxy S9 and wanted to give LG G6 to my wife (T-mobile); after adding t-mobile SIM phone shows invalid sim. Called Sprint customer service and CS rep told me that it was unlocked 6 months again and I should talk to T-mobile. Called T-mobile they are saying phone is not unlocked. 

Reading other threads for LG6 Unlock issue it appears my phone never received that special signal.  All these thread seems to be solved via a private message. Can some one help me too please? -- Thank you,

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: LG G6 unlock issue

I can get a unlocked processed for you. Please follow the steps in the link about setting up your device for a successful unlock. Smiley Happy 

SOLUTION: Sprint Hints for Successful Unlocks

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Journeyman

Re: LG G6 unlock issue

Hi Katey88_Sprint,

 

thanks for the help -- I've followed the steps, I did  # # 72786 # #  and steps following it. tmobile SIM is still not recogized. Whats next?

 

Thank you. 

Sprint Social Care S.M.A.R.T. Agent

Re: LG G6 unlock issue

I am going to send a PM to get the information needed for a ticket. 

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