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LG G7 Thinq - no Android 9 (Pie) update

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

So here we are in mid December and I just received this response from a Sprint rep when I asked why every other carrier has pushed the Pie update months ago to the G7 Thinq, but not Sprint: 

"rest assured that the android pie update will be ready for your phone by the end of this month and you'll be able to download it to your device in January 2020..."

 

Uh huh. Somehow, I doubt it. Seriously, Sprint should give at *least* a $100 statement credit to all customers who purchased the LG G7 Thinq as an apology for this ineptitude.

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

Well, it's now 2020 and all of us lucky LG G7 Thinq owners on Sprint still see:

Android version 8.0.0

 

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

They should buy the phone back at full retail price.

 

As far as I am concerned Sprint sold us this phone based on a lie that it would be kept up to date in a reasonable amount of time.

 

And honestly it needs to be updated to Q in the next update!!! if they update to Pie and then take another year to update to Q 10.0 I am going to be very upset.

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

Agreed. This is well beyond ridiculous now.

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

So, obviously there have been "setbacks".

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

I called again this last night. "Tech support" reps and their supervisors have no clue. They thought I was talking about "upgrading" the phone to a newer model rather of "updating" the Android version on the G& Thinq. Again, clueless and embarrassing.
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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

And now the LG G7 Thinq is apparently getting Android 10, but NOT on Sprint I'll bet - since we unlucky Sprint customers (suckers, really) are *still* running Android 8.

 

I wish someone at Sprint would have some backbone and own up to this massive tech screw-up and maybe make it up to us somehow. 

 

But that won't happen, of course...

 

https://androidcommunity.com/lg-g7-thinq-about-to-receive-android-10-os-update-20200206/

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

Still waiting for promised upgrades for phone I had 5 years ago. 

 

We will get the update After April 1st, after the merger.  Maybe even jump to android 10

 

The ruling that just allowed the merger to go through, explains why  we are having problems with getting updates.  

https://www.theverge.com/2020/2/12/21134278/sprint-tmobile-merger-court-ruling-opinion-decision-expl...

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

Big deal. It's still ridiculous.

 

And after April 1, my lease will be up on my G7 Thinq and I'll probably upgrade. The G7 Thinq has been a good, reliable device for me - but probably would have been a lot better if the Andriod updates that a flagship phone *should* get had actually been delivered.

Community Manager

Re: LG G7 Thinq - no Android 9 (Pie) update

LOL!  The merger has nothing to do with software updates.  Contrary to popular belief, Sprint or any carrier does not control the software update schedule.  That is controlled by the manufacturer.  All we do is test payload once it's sent over by the manufacturer and sent it back asking to address issues that were discovered.  If the merger was a problem, then that would not explain why the ATT LG G7 does not have Pie.  If carriers had control of software updates, that would not explain how Apple and Google Pixel devices are able to release software globally at the same time.  

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Journeyman

Re: LG G7 Thinq - no Android 9 (Pie) update

Kindly check your dm please. @Em_Will_I_Am 

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Community Manager

Re: LG G7 Thinq - no Android 9 (Pie) update

HAPPY VALENTINE'S DAY!!!  ENJOY SOME PIE THIS WEEKEND!!  😉😊

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