So Sprint is now changing its tune on this issue, yet *again*. For the past year, the excuse has been "it's LG's fault", even though this phone has been updated to Android 9 on other carriers.
Now, according to Sprint tech support, the excuse is that the Sprint LG G7 Thinq phones will not get Android 9 until Sprint makes 5G LTE available. What??
It would be really nice to get an honest answer about this, since we are still running Android 8.0 on these flagship phones and Android 10 has already been released.
So here we are in mid December and I just received this response from a Sprint rep when I asked why every other carrier has pushed the Pie update months ago to the G7 Thinq, but not Sprint:
"rest assured that the android pie update will be ready for your phone by the end of this month and you'll be able to download it to your device in January 2020..."
Uh huh. Somehow, I doubt it. Seriously, Sprint should give at *least* a $100 statement credit to all customers who purchased the LG G7 Thinq as an apology for this ineptitude.
They should buy the phone back at full retail price.
As far as I am concerned Sprint sold us this phone based on a lie that it would be kept up to date in a reasonable amount of time.
And honestly it needs to be updated to Q in the next update!!! if they update to Pie and then take another year to update to Q 10.0 I am going to be very upset.
The Pie source code has appeared on LG's opensource code website. This means that the update should be coming within the next week. Here is a link to the sourcecode page.
I do NOT work for Sprint, but have been patiently waiting for the update, and checking all the resources I know of. I am happy that we have actually gotten more security updates than most other versions.
And now the LG G7 Thinq is apparently getting Android 10, but NOT on Sprint I'll bet - since we unlucky Sprint customers (suckers, really) are *still* running Android 8.
I wish someone at Sprint would have some backbone and own up to this massive tech screw-up and maybe make it up to us somehow.
But that won't happen, of course...
FYI, I received a text message from Sprint this morning(2/13) stating that an update removing Calling Plus will be pushed out starting 2/14/2020. I would assume that this is the update to Pie including VoLTE to replace Calling Plus.
i know on previous devices that still had Calling Plus data calls still on them this was a pre update before the actual VoLTE and in this case more than likely 9.0..wont hear anything until the update actually pushes though..i know before they avoided doing it all at once due to the risk of problems popping up. things might have changed but previously thats how it was done