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LG G8X dual screen promo offer difficulties

Journeyman

LG G8X dual screen promo offer difficulties

First of all, shame on you Sprint for promoting an offer that has left so many people in the dark.  We have been loyal customers and this has left us wondering if we will continue.  I thinking this would make a nice gift, fell for the offer and purchased it in December.  Well, received the phone, not the dual screen, told to redeem the offer online, so I go and upload all the necessary paperwork, received the confirmation email of the approval for the dual screen back on the 12th of Dec.  No emails, no contact yet regarding the shipping date of dual screen.  Well, let me see, it says on the site if there are any questions to please email lgholidayoffer@promoadmin.com...so I do that,  only to find out that the website is no longer up and running....I find the number for holiday offer at 1-844-416-9110, it says they are busy helping other customers, but then it immediately kicks you out to voicemail.....so fed up with the whole run around.  I finally called lg at 800-243-0000, got a rep that stated that the offer is being handled by a third party and are having issues...they took my info and are "supposed" to escalate it to the "special" team that is working on it and will call me back...and so the waiting game continues.  So hopefully some of this info will help others who are in the same situation...but lesson learned..if it's too good to be true and listen to your gut instinct!  Long vent, I know,  just very disappointed and beyond frustrated with the whole situation.  

6 REPLIES 6
Sprint Social Care

Re: LG G8X dual screen promo offer difficulties

Hello mayuchey. 

I what you mean regarding this promotion. LG needs to get there act straight. I called the number provided (1-844-416-9110)  and you are right, I called and also got the busy signal. I want to escalate this issue. Let me get your account information first. 

Please send us a private message with your name, account holders name, phone number, account PIN or answer to the security question. 


Juan
Sprint Social Care
GrandMaster

Re: LG G8X dual screen promo offer difficulties

shame on whom?

 

 

read the last two pages...patience is a virtue when doing promos like this..ESPECIALLY  when the main part of the promo isnt coming from the carrier itself...but from the manufacturer

 

https://community.sprint.com/t5/LG/LG-Dual-Screen-Case-Promo/td-p/1067316/page/5

 

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Journeyman

Re: LG G8X dual screen promo offer difficulties

Well, considering that this was an offer that Sprint had on their website and in no shape or form mentioned that the dual screen would be handled by a third party.   To me it is very deceptive marketing to offer a promo to ensure sales but then have multiple people, not just one person, have to deal with no return calls, no emails, or in this case a third party domain that has all of a sudden disappeared, a number where you can not reach a representative.   That is what I like so many people are frustrated and disappointed with.   You are absolutely right that patience is a virtue, but having absolutely no means of communication is not acceptable in a business that is built in the platform of communication.   And when even the Sprint Representatives are having difficulty reaching out to the said 3rd party, that in itself speaks volumes.   So although you say you're here to help others, I certainly did not get that from your response. 

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Journeyman

Re: LG G8X dual screen promo offer difficulties

Thank you for reaching out and verifying the issues with communication regarding the promo. I'll pm you the info so you can help escalate this on your end as well and hopefully there will be a response. Thanks for reaching out.
Journeyman

Re: LG G8X dual screen promo offer difficulties

Just an update, I was able to get through to someone early this morning at 1-844-416-9110, so best bet is to keep calling, perhaps early morning was the key for me!  He was able to check on the status of the dual screen--still in processing.  Said once it ships out, I should receive a tracking number.  Good news was that he said the email link is up and running again, so you can email them your questions now.  Good luck to all!

Sprint Social Care

Re: LG G8X dual screen promo offer difficulties

Hey mayuchey! I'm glad to know that your issue has been addressed. Thanks for sharing the outcome. 


Ciara
Sprint Social Care
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