After the latest update (the one that enabled VoLTE) Build #: OPR1.170623.026, Software Ver. LS99826a, my phone refuses to come out of 3G. Doesn't matter where I am. Tried to update PRL and Device Config Profile and nothing works. Tried to do airplane mode on/off in various locations around San Diego and it will NOT connect to 4G no matter where I am located.
Real shame to have such a crappy experience with a relatively new phone. Please Fix this Sprint!
Solved! Go to Solution.
and the network settings are set to what? automatic? CDMA/LTE? CDMA?
also when did you receive this update?
Automatic Network Mode - this update was installed about 4-6 days ago, it was almost 1GB update that mentioned it was the rollout of VoLTE
im checking on something but one thing you might try is heading to a Sprint repair store and seeing if they have another sim card in case yours just went belly up and its only coincidental with the update push.
ok soooooo.....check with the sprint repair store to see if they can test a new sim card in there to confirm THAT wasnt the problem..if its still the same results you will need to do one of two things..kind of
1-perform a partition wipe on the phone..this is the lesser of the factory resets and you will not loose any info from the phone..you will however more than likely need to log back into things...might clear up the problem for you with misplaced info...
2-back up the phone and factory reset it which is the next step if the partition wipe does not work anyways..
I'm replying because I'm having the same issue. Notified of a Sprint update two days ago. For the last 30 hours my phone has dropped to 3g. Restarted phone, profile, prl, network setting is on automatic. Switched to 4g/lte with reatart and it did not help. Located in woodland hills, ca 91367 a city in Los Angeles county.
@Em_Will_I_Amyou are the best! He delivered a new payload to my phone and after the re-config command my phone restarted and jumped back on 4G. Hope it's this easy to fix for everyone experiencing this problem.
Thanks for the help buddy!
@Em_Will_I_Am uh oh, problem returned but different. Now I get no network and only get back on by restarting the phome. Toggling airplane mode doesn't work to restore connectivity.
Any further ideas?
Yeah, that's different. I got a whole host of questions. When does it happen? How often does it happen? Does it happen at a particular location? Is wifi calling enable? Is VoLTE enabled? Is the network setting set to automatic? What's your blood type? What is your middle credit score?
Any further ideas?
I am also having the same issue. Downloaded and installed the update a few days ago and yesterday it lost signal all of a sudden now it's only connected to 3g 😭😭