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LG V30+ sticks in 3G

Journeyman

LG V30+ sticks in 3G

So I have really poor signal at my home location. Phone stays connected to 3g 99% of the time when I'm at home, we have wi-fi so no big deal. However, we when leave home and head down the main road, where there is a strong LTE signal, the phone never switches from 3G to LTE automatically. I have tried toggling the data as well as the airplane mode to no avail. The only solution that will bring back LTE is a full reboot of the phone, ##UPDATE# or ##BRAND# once I'm in a strong LTE signal area. Super annoying to have to do this every day! This cannot be a normal function. 

 

I have ##BRAND# and ##UPDATE# more times than any person should ever too. 

6 REPLIES 6
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Journeyman

Re: LG V30+ sticks in 3G

Just as a note, I've done ##SCRTN# too numerous times and the issue does not resolve
Sprint Social Care S.M.A.R.T. Agent

Re: LG V30+ sticks in 3G

Hi Mfinlay04! Oh no! Sounds quite frustrating! How long has this been going on?

Also, how long have you had this LG V30+?

Journeyman

Re: LG V30+ sticks in 3G

Since the end of February 2019. This issue has been occuring since day one.
Sprint Social Care S.M.A.R.T. Agent

Re: LG V30+ sticks in 3G

And just to verify that this did not happen with your previous phone?

 

Journeyman

Re: LG V30+ sticks in 3G

Correct. I have two LG V30 phones on my account and they both have the same issue
Sprint Social Care S.M.A.R.T. Agent

Re: LG V30+ sticks in 3G

I am sending you a Private Message so I can gather a bit more info from you. 

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