I bought a used LS-997 on eBay. It is locked to Sprint. The device software version is LS99720a. Can this device be unlocked? I read that with this software version is impossible. I live outside the USA, in Panama. We have GSM networks here.
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Hi Jose! Since it's an Android device, it does need to have a Sprint SIM in the phone so it can receive the unlock signal over WiFi from our network. Without a Sprint SIM, the process will not work.
I will be happy to buy a sim on eBay if you assure me that it can be unlocked even outside USA. I am in Panama City, Panama. I could have the sim by next week if you confirm that the unlocked could be achieve remotely.
Yes. If you can get one on eBay, we'll be happy to push the unlock signal out to the phone. You will need to be connected to WiFi for it to work, as you're outside of the US and coverage on our network.
The SIM card you'll want to look for are either of these two:
UICC SKU / UPC Code
CZ2114LWQ / 019962040849
CZ4114LWQ / 854798005125
Please see this article for more information on the steps you'll need to take to successfully unlock the device.
SOLUTION: Sprint Hints for Successful Unlocks
Sounds good, Jose! We look forward to helping out!
Hi there. We'll need the IMEI of the phone so that we can check for eligibility on the unlock. I'm going to send you a PM to get that now since we don't want that info exposed to the public.
That's great to hear. Thanks for checking in to let us know. Please let us know if we can assist again in the future.