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V30 VoLTE Incoming Call Issue

Journeyman

V30 VoLTE Incoming Call Issue

Hello,

I am having an incoming calling issue that I've been experiencing since I received the update to enable VoLTE on my LG V30+. All incoming calls that are answered on VoLTE have no sound and the caller cannot hear me. This does not appear to be a cell tower issue because I experience this call issue everywhere that I go, even in places where data performance is good and validated via Speedtest. What's the most interesting is that I can immediately call the person back and everything sounds good. The issue is only with incoming calls.

 

I've tried power cycling the phone, doing the ##72786## fix, updating the PRL, reporting the issue on Sprint's website, and even a factory reset. I'm out of ideas here. My only alternative is to turn off VoLTE entirely, which is a tough pill to swallow.

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9 REPLIES 9
Journeyman

Re: V30 VoLTE Incoming Call Issue

Oh wow seems like a little headache there! I see your phone is capable of the VoLTE but let's see what City are you in?

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: V30 VoLTE Incoming Call Issue

This has happened in the following areas:

Baltimore, MD

Arbutus, MD

Halethorpe, MD

Catonsville, MD

Laurel, MD

 

 

Journeyman

Re: V30 VoLTE Incoming Call Issue

Right now the only area the VoLTE is in B-More!

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: V30 VoLTE Incoming Call Issue

This also happens in Baltimore too.
Journeyman

Re: V30 VoLTE Incoming Call Issue

And you have updated the device?

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: V30 VoLTE Incoming Call Issue

Yes, it's on LS99826A.

Journeyman

Re: V30 VoLTE Incoming Call Issue

Okay lets update the network settings Go to Settings-> General-> Reset-> Select “Reset Network Settings”  then turn your device off for 5 min then turn it back on and you should be good to Go!

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: V30 VoLTE Incoming Call Issue

That didn't fix the issue.

Sprint Social Care S.M.A.R.T. Agent

Re: V30 VoLTE Incoming Call Issue

Sounds like we are going to need to do a trouble ticket. I am going to PM you for details needed. 

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