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V30+ lost ability to send/receive mms on wifi

Community Manager

Re: V30+ lost ability to send/receive mms on wifi

PM me your phone number and I will get a ticket created for you.

 


@TTDINMONEE wrote:

Thank you for your help. Tried that resetting u suggested and issue remains. Volte and Wifi calling had no affect on it as well


 

Journeyman

Re: V30+ lost ability to send/receive mms on wifi

I am having the same exact trouble on my phone. I called customer care. I was not pleased.  Spent 1 hr calling and talking to different people and they did not have a clue what was going on. One person was rude and said just call the provider you have wifi threw. This not working is frustrating when you have limited data. Also they talk to you like you are a complete idot.

Sprint Social Care S.M.A.R.T. Agent

Re: V30+ lost ability to send/receive mms on wifi

Lilsquee11 - I can take look at this for you. We will need to looking to do the same kind of ticket the other customer's needed. I am going to PM you for more details. 

Journeyman

Re: V30+ lost ability to send/receive mms on wifi

what information is needed to look into this issue.  The last 2 updates had a glitch in it

 

One was if when you got a picture message you had to save it first before you could see it if you opened it right away if shows a old picture in your phone which I was not really concerned about as much

 

 bu the most recent update  the not send or receiving pictures over wifi is more a concern especially if you have limited amount data  

GrandMaster

Re: V30+ lost ability to send/receive mms on wifi

the info needed will be in the private message the agent is sending you.

 

 

the notification for this will be at the top of the page...the envelope.

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Journeyman

Re: V30+ lost ability to send/receive mms on wifi

Can I please get some help to address this now month old issue? Seems like it always hits a dead end at this juncture

Community Manager

Re: V30+ lost ability to send/receive mms on wifi

Responded to you in PM yesterday.  

 


@TTDINMONEE wrote:

Can I please get some help to address this now month old issue? Seems like it always hits a dead end at this juncture


 

Journeyman

Re: V30+ lost ability to send/receive mms on wifi

I have exactly the same problem. I can send MMS perfectly during the day but not at night.

 

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Sprint Social Care S.M.A.R.T. Agent

Re: V30+ lost ability to send/receive mms on wifi

@negan16 - Looks like we need to get into your account, and see what we can do. I am going to send a PM. 

Journeyman

Re: V30+ lost ability to send/receive mms on wifi

Have u sent the pm?
Sprint Social Care S.M.A.R.T. Agent

Re: V30+ lost ability to send/receive mms on wifi

@TTDINMONEE - Em_Will_I_am has put in a ticket for you already. 

Journeyman

Re: V30+ lost ability to send/receive mms on wifi

I m hearing people say it is glitch in the last update so it will have to wait for a fix 

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