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Why isnt my voicemail working?!!!!

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Journeyman

Why isnt my voicemail working?!!!!

So i "upgraded" from the galaxy s8+ which never had issues to the LG V40 thinq and now my voicemail isn't working at all. When people call me and I dont answer it rings for an abnormal ammount of time and just drops. Or if i press the red button it drops without leaving an option to leave a voicemail. Which i NEED on my phone. Even when i dial 1 or my phone number it just hangs up doesnt even give me ANY options. I need help. I already tried restrting and updating my phone its up to date already. 

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7 REPLIES 7
Sprint Social Care S.M.A.R.T. Agent

Re: Why isnt my voicemail working?!!!!

Hey Cdizzle123. There are a few things we can look at behind the scenes and try to get updated with some refreshers for you. I'm going to send you a PM so I can get some account details from you to check into this further. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Why isnt my voicemail working?!!!!

I am having the same issue on my LG V40 thinQ  . I can't access my voicemail by dialing 1, I get a busy signal. And people cannot leave me voicemails, it just keeps ringing until eventually they get a message "the call cannot be completed as dialed"

 

 

Sprint Social Care S.M.A.R.T. Agent

Re: Why isnt my voicemail working?!!!!

How long as this been happening?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Why isnt my voicemail working?!!!!

Since I got the new phone last week. When I was on my LG V30 it worked fine. 

Sprint Social Care S.M.A.R.T. Agent

Re: Why isnt my voicemail working?!!!!

Okay. I can reset your voicemail for you.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Why isnt my voicemail working?!!!!

Great, thank you. What do you need from me to do so?
Sprint Social Care S.M.A.R.T. Agent

Re: Why isnt my voicemail working?!!!!

Please send me a private message with your phone number and account PIN.





"Is your name Wi-Fi? Because I'm feeling a connection."
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