Immahufflepuff. Please verify that the Sprint Magic Box device is properly facing and against the window as required, the device touchscreen should be facing into the building and accessible at all times. Provide us the make and model of your device along with your nearest cross streets and ZIP code.
Immahufflepuff. Please provide me the make and model of your device. Perform a Device Soft Reset, unplug the Sprint Magic Box device from its power supply, wait 2 minutes and then plug the power supply back in.
Immahufflepuff. In order to further assist you I will send you a Private Message, please reply to it as soon as you can.