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Magic Box Resources

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Community Manager

Magic Box Resources

 

Please see our resources for Support, set up and Frequently Asked Questions about Magic Box

 

 

 

 

 

 

 

Please let us know if you have other questions, tips or tricks!

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


5 REPLIES
Journeyman

Re: Magic Box Resources

The link to the Support site doesn't work.  I am getting a '400 Bad Request'.

 

The link to the FAQs works and I have a question regarding how to check if my device is Band 41 capable?

Community Manager

Re: Magic Box Resources

Greetings @badankles

 

I just tried the support center link again and it seems to be working ok for me.  Can you make sure your browser cache is clear and try again?

Most LTE-ready devices have Band 41 as it's one of the regular bands we use for LTE (1900MHz and 2.5GHz) but you can look up the fact sheet on the manufacturer website, or we can look at it for you.

 

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Journeyman

Re: Magic Box Resources

Thanks.
Journeyman

Re: Magic Box Resources

Having had the MagicBox for a week now, I wondered if there were any resources to indicate when software updates are sent and the viability of certain transmission strengths (i.e. Tx power of 25dBm is good/bad; EIRP of 35 dBm good/bad, RSRP of -96 dBm could be improved, etc)

 

Currently running software v.15.15.10.113 60.6.40.2.

Community Manager

Re: Magic Box Resources

A Sprint employee or one of our Advocates will publish release notes for software updates when they're sent.  We are very rarely made aware of what will be in a given release or know about it beforehand, unless we've been working on a specific issue.


I apologize but I don't have a resource to answer the question about signal strength improvements at the moment but I'll try to hunt one down.

 

ETA: I've posted the current MR notes for comparison against any future builds.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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