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Are they ever going to let us view a text message log?

Journeyman

Are they ever going to let us view a text message log?

Are they ever going to let us view a text message log?

9 REPLIES 9
Master

Re: Are they ever going to let us view a text message log?

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Journeyman

Re: Are they ever going to let us view a text message log?

what is the status on text recovery

Journeyman

Re: Are they ever going to let us view a text message log?

For all those complaining...go to www.planetfeedback.com  Sign up and send the CEO a message. Maybe then we will get our logs.

Journeyman

Re: Are they ever going to let us view a text message log?

they told me they would need a supena

Journeyman

Re: Are they ever going to let us view a text message log?

Copied from another post.

Currently, Sprint.com does not offer SMS text message logs for CDMA (Sprint) customers.  Nextel (IDEN) customers have other options.  If you need to get your SMS or Text Message history from Sprint, you can follow these simple steps:

Please note -- Due to privacy concerns, we don't store any text message content,  which is the actual text of the message sent between you and someone  else.

However, we do keep record of text message details,  which includes the date, time and phone number of your text messages.  The process to obtain these sensitive message details varies by the type  of phone you have because our services are carried over different  network platforms that record and store information differently.

Sprint Phones
If  you are the account holder or authorized contact for your business  account, you can request text message details (date, time and phone  number) for any line on your account for the previous 90 days.

To  obtain text message details, please contact Sprint Corporate Security  at (800) 877-7330 and choose option 3 for Historic Records Requests.  They will send you a form to complete, notarize and return to us. The  text messaging details you request will be sent once we receive your  notarized form.

If your request is related to a civil or  criminal legal matter, your attorney can submit a subpoena for the  information on your behalf.

Nextel Direct Connect
Certain  phones with Nextel Direct Connect services and 2-way Multimedia  Messaging (MMS) capabilities enable you to store and retrieve your own  text messages, pictures and videos that include the date, time and  to/from details in your inbox on sprint.com.

To make sure sent and received messages are not deleted from your personal inbox, you need to change your settings:

  1. Sign in to My Sprint and select the My preferences tab
  2. Select Deleting Messages
  3. Choose the option Do not delete messages after I receive them on my phone
Journeyman

Re: Are they ever going to let us view a text message log?

sprint needs to get with the program or they will lose customers  asking someone to jump thru 9 hoops to get what other companies do freely is not customer friendly 

Journeyman

Re: Are they ever going to let us view a text message log?

according to the very rude customer manager i spoke with today the answer is no. He told me that is not information we need to know. I think when my contract is up in june i'll look for another cell phone provider that takes care of its customers and are polite

Journeyman

Re: Are they ever going to let us view a text message log?

I just called sprint again they say still need subpoena so I don't know about requesting record and notarize and if you need to be business account.

Journeyman

Re: Are they ever going to let us view a text message log?

Sad part is about 7 years ago they did have a log that you see online then one day it was gone.  It would be a great help to have this as for people who are going through majr issues in life may need it when the soon to be EX leaves nasty messages and forwarding to an email does no good and what are you suppose to get a subpoena everyday when the person does that just to get a new record?  not fair.  I agree other companies do it without a problem and sprint use to as well don't see why it can't go back to that.

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