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How T-Mobile Calculates Monthly EIP Costs
Greetings. I am not (yet) a T-Mobile customer. I have a question about purchasing a new phone from T-Mobile. In the first attachment, I show that T-Mobile is offering a $1,000 promotion for my trade-in - the Samsung Galaxy S23 Ultra 5G in good condition - if I purchase a new Samsung Galaxy S25 Ultra on an EIP. In the second attachment, I show that the full retail price of the S25 Ultra with 256GB of storage $1,299.99. Thus, if I apply my $1,000 promotion, I should pay $299.99 for this phone after all is said and done. The second attachment also shows that my monthly payment for the 24-month EIP will be $20.83. But $20.83 x 24 months = $499.92, not $299.99! It's a little misleading, however, because T-Mobile actually doesn't apply the $1,000 promotion evenly over the 24 months of the EIP. According to T-Mobile's website, I'll get a one-time bill credit of $320, and the $680 balance of the promotion with be divided evenly among the 24 months of the EIP. Let's see the arithmetic in that case: $1,299.99 - 320.00 = $979.99 - 680 = $299.99 / 24 months = $12.50 per month. This is less than the $20.83 per month that T-Mobile advertises! So my question is: How does T-Mobile calculate a monthly payment of $20.83?? This question has stumped three different T-Mobile customer service reps, but then I shouldn't expect them to know anything about the calculation of monthly costs, since their purpose is to sell and that is how they are trained. Can anyone explain how the $20.83 per month is calculated?
magenta2578218
Transmission Trainee
13 minutes ago
241Views
2likes
3Comments
RCS chats disabled by carrier
What the heck?!? My chats were working just fine until a couple of weeks ago. I don't get it. My S23 is up to date. I've cleared the messages cache, turned RCS off and on, turned airplane mode on and off. Am I missing something or what? Because I'm getting mad
Mickey13
Newbie Caller
6 hours ago
568Views
1like
4Comments
Data time
Is the data used before or after the time given? Example: at 3:30pm 55.05 mb used. Was it used before 3:30pm or after 3:30pm?
Schm2112
Roaming Rookie
6 hours ago
6Views
0likes
0Comments
2.4Mhz and 5.0 Mhz
I have the new T- Mobile modem , now my security cameras don't work. They worked on 2.4 Mhz. How can I add 2.4 Mhz?
Chevymechanic
Newbie Caller
6 hours ago
5g
299Views
2likes
5Comments
No heart company?
I and my wife are 79 years old and living off of social security. In addition, I am physically handicapped and my wife is a believer-in-people but not very smart or cautious. In December, she went to Walmart and talked to the T-Mobile department there and she was told that she could get a better phone without any cost and she bought into it. She had a Samsung Galaxy 15 phone, which she turned in and got a Motorola in the exchange. The Motorola is a piece of s*** phone (compared with the Samsung) and my wife had a lot of problems with it and decided to return it and get the Samsung back. She was told she could not get her phone back. I then gt involved and made a lot of phone calls during the next 2 weeks and in January, I found another special where she could get another Samsung Galaxy A15 at no cost and we took that deal. My wife went to a T-Mobile store (not at Walmart) and talked to a supervisor there to get her Samsung working well. She asked the Supervisor about the Motorola (and what to do about it) ad he said "give it or throw it away". Now 5 months later, I have moved to another company that has offered us a deal at 50% less per month and we moved. I was told that to move, I had to pay off what was still owed on the Samsung phone (due to the fact it was a 1-year deal) and I paid for that ($75). Nonetheless, I was also told that I would have to ultimately pay for the Motorola phone as well and that would be $140 more. I called customer service and ultimately talked to a supervisor that gave me all the "legal" mumbo jumbo, which meant that my wife was responsible for this and that there was nothing they could do. To begin with, my wife was "scammed" into getting a worse phone and she suffered greatly for 2 weeks. She was then told by a T-Mobile supervisor that she could do whatever she wanted with the Motorola as it was hers and free. The Motorola has not been used at all since January and doesn't eve have a line to it. I begged the supervisor to make an exception as the $140 means nothing to the company, but to us it means food for 2 weeks. The T-Mobile supervisor said "Your wife's fault, live with it" T-Mobile shows no heart at all. I am glad I left but I still have the problem of how to pay for something I have no use for, is costing us money we don't have, and was originally sold to my wife by lying to her.
VikingMaster
Visitor
7 hours ago
22Views
0likes
0Comments
True Love T-Mobile Sidekick 5g
I would Truly Love the T-Mobile Sidekick 5G to go Main Stream
TrueLoveSK5G
Newbie Caller
7 hours ago
391Views
1like
3Comments
Worthless Scam Company
For the past two years now i’ve had auto payments set up for my phone but without fail every month I get a text saying I’m past due on my bill and now owe an extra $20. They continue to steal from me regardless of how many people I talk to, or, how many times i turn auto pay back on. This company is a crock of and I’m trying to escalate the complaint.
mrhondacivics
Visitor
10 hours ago
29Views
0likes
0Comments
"Warning: Don't Fall for T-Mobile's Scam!"
This is the worst company I’ve ever encountered. They run a total scam! They’ve been charging me for over a year for a phone I don’t even have, and they keep billing me for phones that aren’t mine. I’ve made several complaints, but all they do is continue to charge me. I wouldn’t recommend this company to anyone. I have a huge platform on social media, and I’m going to let everyone know what they’re doing. Seriously, do not sign up with T-Mobile—they’re running a scam!
CrispNYC15
Visitor
11 hours ago
41Views
1like
1Comment
T-mobile gateway with seperate router
I’m just starting out on T-Mobile home internet but didn’t want to stop using my Asus Router which is set up nicely already to handle everything in this household (both wifi and ethernet). Here’s what I did to avoid any problems. I hooked my Router’s WAN port (which use to go to my cable modem) to one of the two ethernet ports on the back of the T-Mobile Gateway. To avoid double NAT and other problems, I went to Administration on my Asus RT-AX82U and changed it from Wireless Router to Access Point. I made sure to download the Device Discovery Utility linked under Access Point before saving the change so I could get the Router IP address to log into it after the Router reboots. Then just type the new IP into the browser to continue managing the Router. I hope this helps anyone that simply wants to keep using their Router and it’s setup with the T-Mobile Gateway. I can’t totally disable the wifi in the T-Mobile Gateway (mine is the Sagemcom), but I switched it to 5Ghz only in the Tmobile app to cut down on any interference (which hasn’t been a problem anyway) and still only use the WiFi from my Asus Router.
jsavga
Roaming Rookie
13 hours ago
asus
configuration
configure
home internet
home internet service gateway
6.7KViews
7likes
14Comments
Digits mms issues
Mms won't open amy longer on digits number Error message constant file not found cannot open Anyone else having issue and/or found resolution
gv
Visitor
16 hours ago
14Views
0likes
0Comments

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T-Mobile Calculates Monthly EIP Costs","conversation":{"__ref":"Conversation:conversation:168712"},"id":"message:168712","revisionNum":1,"uid":168712,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:38479"},"metrics":{"__typename":"MessageMetrics","views":241},"postTime":"2025-02-12T15:06:21.750-08:00","lastPublishTime":"2025-02-12T15:06:21.750-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Greetings. I am not (yet) a T-Mobile customer. I have a question about purchasing a new phone from T-Mobile. In the first attachment, I show that T-Mobile is offering a $1,000 promotion for my trade-in - the Samsung Galaxy S23 Ultra 5G in good condition - if I purchase a new Samsung Galaxy S25 Ultra on an EIP. In the second attachment, I show that the full retail price of the S25 Ultra with 256GB of storage $1,299.99. Thus, if I apply my $1,000 promotion, I should pay $299.99 for this phone after all is said and done. The second attachment also shows that my monthly payment for the 24-month EIP will be $20.83. But $20.83 x 24 months = $499.92, not $299.99! It's a little misleading, however, because T-Mobile actually doesn't apply the $1,000 promotion evenly over the 24 months of the EIP. According to T-Mobile's website, I'll get a one-time bill credit of $320, and the $680 balance of the promotion with be divided evenly among the 24 months of the EIP. Let's see the arithmetic in that case: $1,299.99 - 320.00 = $979.99 - 680 = $299.99 / 24 months = $12.50 per month. This is less than the $20.83 per month that T-Mobile advertises! So my question is: How does T-Mobile calculate a monthly payment of $20.83?? This question has stumped three different T-Mobile customer service reps, but then I shouldn't expect them to know anything about the calculation of monthly costs, since their purpose is to sell and that is how they are trained. Can anyone explain how the $20.83 per month is calculated? 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My chats were working just fine until a couple of weeks ago. I don't get it. My S23 is up to date. I've cleared the messages cache, turned RCS off and on, turned airplane mode on and off. Am I missing something or what? 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Example: at 3:30pm 55.05 mb used. Was it used before 3:30pm or after 3:30pm? 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They worked on 2.4 Mhz. How can I add 2.4 Mhz? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"123","kudosSumWeight":2,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:5g","text":"5g","time":"2021-02-22T10:35:21.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191749":{"__typename":"Conversation","id":"conversation:191749","topic":{"__typename":"ForumTopicMessage","uid":191749},"lastPostingActivityTime":"2025-04-26T17:24:10.265-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:216804":{"__typename":"User","uid":216804,"login":"VikingMaster","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:216804"},"ForumTopicMessage:message:191749":{"__typename":"ForumTopicMessage","subject":"No heart company?","conversation":{"__ref":"Conversation:conversation:191749"},"id":"message:191749","revisionNum":1,"uid":191749,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:216804"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-26T17:24:10.265-07:00","lastPublishTime":"2025-04-26T17:24:10.265-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I and my wife are 79 years old and living off of social security. In addition, I am physically handicapped and my wife is a believer-in-people but not very smart or cautious. In December, she went to Walmart and talked to the T-Mobile department there and she was told that she could get a better phone without any cost and she bought into it. She had a Samsung Galaxy 15 phone, which she turned in and got a Motorola in the exchange. The Motorola is a piece of s*** phone (compared with the Samsung) and my wife had a lot of problems with it and decided to return it and get the Samsung back. She was told she could not get her phone back. I then gt involved and made a lot of phone calls during the next 2 weeks and in January, I found another special where she could get another Samsung Galaxy A15 at no cost and we took that deal. My wife went to a T-Mobile store (not at Walmart) and talked to a supervisor there to get her Samsung working well. She asked the Supervisor about the Motorola (and what to do about it) ad he said \"give it or throw it away\". Now 5 months later, I have moved to another company that has offered us a deal at 50% less per month and we moved. I was told that to move, I had to pay off what was still owed on the Samsung phone (due to the fact it was a 1-year deal) and I paid for that ($75). Nonetheless, I was also told that I would have to ultimately pay for the Motorola phone as well and that would be $140 more. I called customer service and ultimately talked to a supervisor that gave me all the \"legal\" mumbo jumbo, which meant that my wife was responsible for this and that there was nothing they could do. To begin with, my wife was \"scammed\" into getting a worse phone and she suffered greatly for 2 weeks. She was then told by a T-Mobile supervisor that she could do whatever she wanted with the Motorola as it was hers and free. The Motorola has not been used at all since January and doesn't eve have a line to it. I begged the supervisor to make an exception as the $140 means nothing to the company, but to us it means food for 2 weeks. The T-Mobile supervisor said \"Your wife's fault, live with it\" T-Mobile shows no heart at all. I am glad I left but I still have the problem of how to pay for something I have no use for, is costing us money we don't have, and was originally sold to my wife by lying to her. 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They continue to steal from me regardless of how many people I talk to, or, how many times i turn auto pay back on. This company is a crock of and I’m trying to escalate the complaint. 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