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Can't recieve texts from one specific number

Journeyman

Can't recieve texts from one specific number

I'm currently using an iPhone 7. For the past week, I've been unable to receive messages from one specific Android phone. However, I can still successfully send messages to this number, and I can receive messages from this phone in an mms groupchat (but not a direct conversation). I've checked that I haven't blocked this number, I have mms enabled, and I've tried resetting carrier setting. What can I do?

10 REPLIES 10
Sprint Social Care

Re: Can't recieve texts from one specific number

mmk2327,

Hey! Do you have knowledge if when the other person send you the text message, the "seen" notification appears? Is you device software up to date? Have you tried creating another contact with the same phone number just in case?


Kryshna
Sprint Social Care
Journeyman

Re: Can't recieve texts from one specific number

Hello, my device software is up to date and I have tried creating a new contact. The other person gets 
"delivered" but not "seen" notifications.

Sprint Social Care

Re: Can't recieve texts from one specific number

mmk2327,

Do you have the iMessage option turned off?


Kryshna
Sprint Social Care
GrandMaster

Re: Can't recieve texts from one specific number

also is the other persons phone an apple device as well or android?

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Journeyman

Re: Can't recieve texts from one specific number

I tested turning the imessage option off and still had no luck either way.

Sprint Social Care

Re: Can't recieve texts from one specific number

mmk2327,

Since when you've been experiencing these issues? Have you been able to receive text from this person before? Do you know if the other person has restarted the device?


Kryshna
Sprint Social Care
Journeyman

Re: Can't recieve texts from one specific number

I began experiencing this issue a week ago. The other person restarted their device. I have been successfully receiving messages from them for quite a long time now, this problem is new.

Sprint Social Care

Re: Can't recieve texts from one specific number

mmk2327,

Have you tried taking the SIM card out then put it back and restart the device?


Kryshna
Sprint Social Care
Journeyman

Re: Can't recieve texts from one specific number

Hello,

I am unable to remove the SIM card, but I have restarted the phone several time. I am wondering why I can receive group messages from this number, but not individual messages?

Sprint Social Care

Re: Can't recieve texts from one specific number

Let's try these steps as a work around mmk2327:

  • From the home screen, tap Phone. Note: The following process will update both the data profile and PRL.
  • On the keypad, dial ##873283# and tap the Call button.
  • Tap OK. The handset will search for profile updates and install them.
  • Tap OK.
  • The profile is now updated.

 

 


Ciara
Sprint Social Care
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