ForumTopicPage
cancel
Showing results for 
Search instead for 
Did you mean: 

HTG EVO 4G LTE - MMS - Pics not being sent

Highlighted
Journeyman

HTG EVO 4G LTE - MMS - Pics not being sent

I can recieve and send text messages just fine.

When I click attach and insert an image in my text message and send it, the reciever does not get it.

I can recieve Pics just fine.

I have tried sending images to 2 different Iphones and 2 different Android phones.

They do not get the image. If I send them a plain text, they get it.

HELP, PLEASE.

Thank You,

Rodger

7 REPLIES 7
Master

Re: HTG EVO 4G LTE - MMS - Pics not being sent

Are you getting an error message when you send the picture or does it say sent?

Journeyman

Re: HTG EVO 4G LTE - MMS - Pics not being sent

No error messages.

I select the picture, it brings up a box that says "Converting to MMS message"

I hit send and it's sent.

Master

Re: HTG EVO 4G LTE - MMS - Pics not being sent

Could you send me your phone number so I can see if I can trace the message to see where it is failing?

Journeyman

Re: HTG EVO 4G LTE - MMS - Pics not being sent

I shut it down, took out the SD Card,  and restarted it. I did a factory reset. Took a picture, tried to send it to someone and myself and still nothing.

Journeyman

Re: HTG EVO 4G LTE - MMS - Pics not being sent

Sent a support request to HTC as well. I don't know if there is something wrong with the phone or something wrong with SPRINT!

Journeyman

Re: HTG EVO 4G LTE - MMS - Pics not being sent

The same just started happening to me. I haven't had this problem.  I did update my phone a day or two ago. Could it be the update?

UPDATE: I restarted my phone and it appears to be working now. 

Journeyman

Re: HTG EVO 4G LTE - MMS - Pics not being sent

SOLVED!

It was Sprint.

I took it to the Sprint store that I purchased it from.

The manager called Sprint and the number they were broadcasting to my phone was wrong. For some reason that affected the sending of MMS messages. Everything is working now.

I would like to thank Myka Lewis from the Sprint Store for the great job he did.

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.