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I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

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Journeyman

I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

Six in the past three hours.  They're all the same except the letters at the end. I called Sprint Tech Support and they had me remove the battery from my Blackberry and reset my email accounts.  Surprisingly, that made no difference.

------ SMS Text ------

From: 9016

Received: Jul 20, 2010 6:32 PM

Subject: //ANDROID:${from} has sent you a...

//ANDROID:${from} has sent you a Sprint Voice Message. Call ${callbackno} to listen.           

CFGs1340.0=10cadb22b44c3c640c61uAIAFRNJ//CM



49 REPLIES
Sprint Product Ambassador

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

Did you recently swap from an Android phone with visual voice mail to the Blackberry?

Those look like the SMS control messages sent to tell a phone that there is a new voicemail message to download to the handset.

If that's the case, then in a few hours (days?) the system will de-provision your VVM and the messages will stop.

Journeyman

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

This is an interesting question.  On the day of the EVO premier, I camped out at my Sprint store (6th in line) and bought an EVO.  I then had the distinction of being the first person in that store (perhaps in Phoenix) to return my EVO (at about 7:45 p.m.)  So yes, my account was configured for EVO for about 12 hours one day.  I find it incredible that it would take until now for this error to occur, and that it would happen to an account that has been configured for Blackberry ever since that time.

Having said that, the errant messages have ceased.

Journeyman

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

I get these same messages, I did switch this line from an android phone to a pre...but that was over a month ago, and I still get the messges. What bothers me is, should there not in fact be a voicemail involoved? I check for voicemails, and there are none. If something is happening to genereate the text, I would expect to find a voice mail.

Journeyman

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

I've been getting these messages since about September 2010.  They come at regular 2-hour intervals at night, but are all over the place in the daytime -I often get one every minute.

They are extremely annoying, and no one at Sprint seems to be able to do anything about it.  I have entered "SMS Text Blocks" on "9016" in Sprint.com, but that has had NO EFFECT AT ALL.  I'm told that "9016" means RIM, and that Sprint cannot do anything about it.

I have called into customer service (*2), and also entered a ClickIT ticket internally at Sprint.  Still no solution.

To me, this is an embarrassing problem for both Sprint and RIM.  Pointing fingers at each other won't help.  Let's get this figured out and stopped.

Also note, my device is a Blackberry, so it is not specific to Androids at all.

Message was edited by: connertown1

Wizard

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

if you would like to send me you number per private message i can work with you on the vm text message 9016..I do know how frustrating this issue is.

Journeyman

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

I'm getting the same thing. Very annoying and nobody knows how to stop it. The brilliant people at Sprint have these ideas which don't work. Wait till they find out that I'm not going to pay my bill with these charges and if this doesn't stop I will involve the authorities. This never happened on AT &T or Verizon. All I know is that this better stop and soon.

Wizard

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

Please share those "ideas" here with the other folks having the same problem.  That way they'll know what won't work, including the Care specialists working the forums.  It'll save everyone time if non-working solutions can be ruled out.  Thanks!

Journeyman

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

I've dialed *2 nine times and made two visits to the Sprint store.  I've had the number blocked...blocked the number myself, received confirmation that I was unsubscribed to Free411, sent the words block 9016 to a text at 9999.  I have searched the internet for options.  I receive these messages ALL NIGHT.  So far no solution that Sprint has given has worked.  I've been a customer for 10 years and never had this sort of problem.  I did however just renew my contract and am still in the 30 day window.

Wizard

Re: I'm getting multiple SMS messages from '9016' about voicemail from 'ANDROID'

we can change the NAI, which will create a change that will no longer link the old device with the new device.  If that does not resolve the issue, there are a couple of next steps that we can take.  If you'd like our help, please send me a private message with the phone number of the device that is receiving the errors

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