I am not able to receive text messages from anyone outside the Sprint network. From within the sprint network, texting is very slow. I live in the Detroit metro area with good 4GLTE coverage. Been dealing with this issue now since I joined Sprint almost 9 months ago.
Here's what I've done so far since I noticed it happening -
* Update PRL
* Update Profile
* Reset network connection
* Check device settings
* Called Sprint twice. Spent time on Sprint chat twice. Got to higher level support. During each of these instances they said that they had no previous evidence that I contacted them before and said a network engineer would contact me. Nobody has.
* Recently I decided it was my android phone (I had a Moto X2, paid good money for), swapped it for a Samsung S8. Performed the PRL and Profile updates on the new phone, still the texting problem continues.
I believe the issue is within Sprint's allocation of my phone number, something isn't setup right internally at the servers.
Any suggestions? I appreciate any help you can provide. It's been Really frustrating journey so far. Honestly I am thinking of cutting my losses leaving Sprint if this continues.