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Texting to Canada

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Journeyman

Re: Texting to Canada

Sounds great! Thank you very much.

Journeyman

Re: Texting to Canada

Hi,

I've been looking to an answer to this texting to Canada question and I like your answer, but I've seen conflicting answers on the site. Is there a page on the site you can point me to that states texting to Canada is covered in a domestic texting plan?

Thx

Wizard

Re: Texting to Canada

This was added to all the relevant Support articles.  Somehow the "International Texting from the U.S." page was missed but they're looking into that now.

http://support.sprint.com/support/article/Send_text_messages_to_international_numbers/case-cx832318-20090918-173140

http://support.sprint.com/support/article/Find_out_the_country_codes_for_international_text_messages/case-ba416758-20090619-165829

http://support.sprint.com/support/article/Know_if_Simply_Everything_plans_include_international_text_messaging_or_Direct_Connect/case-ba416758-20090619-171937

The exact verbiage is:

"Note: International text messaging is charged at $0.20/message.  However, text messages sent to or received from a Canadian number are  charged at the same rate as domestic messages, according to your rate  plan or messaging add-on."

Journeyman

Re: Texting to Canada

Ok. So what you are saying is, an example...if you have unlimited texting message, sending/recieving texts messages to a Canadian phone number would be included in my unlimited text message plan? There would be no additional charge, correct?

Wizard

Re: Texting to Canada

That is correct.  They are treated like every other text sent to/received from a domestic number.

Journeyman

Re: Texting to Canada

Well that is just fantastic! Thank you!

I've been texting to Canada and haven't getting charged...but didn't want to say anything

Thanks again!

Journeyman

Re: Texting to Canada

I know this is beating a dead horse -but I wanted to be clear. I just called a Sprint store about 10 min ago & they told me that it would not be covered?

Wizard

Re: Texting to Canada

I can only repeat what I was told by the Marketing expert for international texting.  I do believe that the rep at the Store wasn't aware of the exception.  We updated information on this on sprint.com, and it was also updated in the knowledgement system that the Care reps use, which now says:

  • International charges do not apply to Canadian numbers.
Journeyman

Re: Texting to Canada

Thank you so much ClaudiPo - I think the rep just wanted to get me off the phone.

Journeyman

Texting to Canada

If I am texting my husband (we both have sprint) and he is in Canada, and we have unlimited mobile to mobile texting, there is no additional charge, correct?

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