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ZipWhip

Journeyman

ZipWhip

Has everyone just given up on the concept of Zipwhip... 
I've tried to use it and it doesn't work for me.
My messages continuously say sending when I use the web browser.
Do I need to leave my device on to send and receive messages?!!
HELP! 

18 REPLIES 18
Sprint Social Care

Re: ZipWhip

Hello NadineJuarez! Thank you for reaching out to us, are you trying to use the app with a phone number or with an user you've set up? What is the make/model of the device?


Kryshna
Sprint Social Care
Journeyman

Re: ZipWhip

I use a username and my sprint phone number. 
And I own a note 5. 
Am I supposed to leave the device on if I want to use Zipwhip in a web browser?

Sprint Social Care

Re: ZipWhip

NadineJuarez,

Yes, the app will sync automatically with your browser whenever you have an internet connection available in your device and your device needs to be on.


Kryshna
Sprint Social Care
Journeyman

Re: ZipWhip

I have the same problem - zipwhip web page always shows "Sending...."

Also, the PC Zipwhip app won't recognize my login credentials.

Now, the website says that the servers can't be connected to.

This is an abyssmal excuse for supporting SMS and MMS.

I came from Verizon Wireless and their SMS/MMS apps worked flawlessly.

It's time that Sprint find another vendor for this function.

Sprint Social Care

Re: ZipWhip

HI @zdirbyh, I've sent you a private message, please feel free to check your inbox at your earliest convenience.


Jey
Sprint Social Care
Journeyman

Re: ZipWhip

Zipwhip trouble for several weeks now.  It just says "could not communicate with servers."  It lost my contact info for a while, then it came back . . . then died for good.  I dunno.  Tried different browsers, still no go.

 

Not seeing anyone else with this trouble on the boards so . . . ???? 

Sprint Social Care

Re: ZipWhip

Understood @thepontificator, Can you please let me know, Have you gotten in contact with ZipWhip support about this?


Jey
Sprint Social Care
Journeyman

Re: ZipWhip

I can't access support via the sprint.zipwhip portal -- just says "could not communicate with zipwhip servers, refresh the page or try again later." My sprint password or phone do not allow me to log in via ZW's public site
Sprint Social Care

Re: ZipWhip

Okay, Can you send me an screenshot of the error?


Jey
Sprint Social Care
Journeyman

Re: ZipWhip

Screen shot 2018-03-11 at 9.19.41 AM.png

Journeyman

Re: ZipWhip

I'm using an old Macbook running OS 10.6.8. Worked seamlessly until about a month ago.
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