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AC597E on Mac OS X 10.4.11 and Ubuntu 8.10


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

Just a followup... Ubuntu users, don't get discouraged. I found that the Network Manager Applet (0.7.0) on Ubuntu 8.10 can be configured for use with Sprint and the AC597E even though its current listed options are only for AT&T and T-Mobile.

I have abandoned KPPP altogether now. I have a single network connect now via the Network Manager Applet. Wired Networks, Wireless Networks and Mobile Broadband Networks can all be connected with one common application. The only thing I cannot get is signal strength. However, the Gnome-Netstat Applet will track packets transferred to and fro.


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

It is done! It is working! It is blazing fast compared to the old card!!!

After downloading the SmartView Lite for OS X, I was able to see the card and, more importantly,

the SmartView Lite software could see the card. I don't know what Sprint is telling their support

and sales force, but there is NO automatic installation, configuration and activation with this card

on OS X. I may be proven wrong someday but my experience in this sample space yields a very

different conclusion.

I called the Sprint 888 number that appeared in the software. Apparently, this software is so old

that the 888 number provided is no longed in use to access Sprint. I had to locate another phone

number. Once I got through to the mobile broadband person (a pleasant young woman from the

sound of her voice) I was given the 6 digit activation code. Within about 30 seconds after entering

that number, I was able to connect with the SmartView Lite. I then terminated the connection and

used the Mac OS X Network Connect app which I had configured previoulsy. That too fired up, so

I have no need for the SmartView gizmo. I'll keep it around... JUST IN CASE.

On to Ubuntu now that the card was enabled/configured/provisioned/programmed/firmware loaded

whatever it is that the SmartView Lite and 6 digit code did for the card.

I plugged in the AC597E and launched KPPP. It dialed out and immediately connected. NO SOFT-

WARE DRIVERS needed. The AC597E looks like a USB modem and configured as /dev/ttyUSB*. I,

of course, as I detailed in the initial post of the thread, used udev to create my own desired name

designations for the wireless devices.

Anyway, this has been quite a saga. I have to thank Sprint for knowing absolutely squat about OS X

or Linux, and how to configure this card outside of that crap called WEENDOZE. BTW, I received a

brand new Kyocera ExpressCard/PCMCIA adapter. It behaves just like the original in other words,

it doesn't function. Why is Sprint distributing this device with this useless adapter? The SynchroTech

adapter (P/N: ADP-PCM-EXPUSB2) I purchased separately works and is the one that, IMHO, should

be included in the packaging.

I will be willing to assist anyone attempting to do the same as I just have accomplished. Just email me.


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

<p>I was told the device needed no drivers or software, and that I just needed to plug it in.</p><p>I did but there was nothing on the Mac that would indicate that the device was present</p><p>(ie. <strong># ls -aFl /dev</strong> showed no new devices when the card was inserted). Several days</p><p>worth of googling, and reading the <a target="_blank" href=""></a> and the Ubuntu forums yielded</p><p>nothing.</p><p></p><p>As for the adapters, they are to test the device on other systems where I was using the</p><p>older PC-5740 successfully (PCMCIA based laptops) and to test the AC597E on these</p><p>same systems requires that adapter from EC34 to CardBus. </p><p></p><p>Just for fun, I plugged the AC597E into the EC34/CardBus and then into the CardBus/</p><p>PCMCIA adapter, and stuck the whole string of devices into my linux laptop. The same</p><p>/dev/ttyUSB* devices were created so I concluded that the adapters, even the rediculous</p><p>configuration in the photo, worked.</p><p></p><p>As for self-installation, wouldn't the device need to appear as a storage device (USB disk) to</p><p>the OS? From there, it would have to have some sort of a self-installation kicker. I have my</p><p>OS X systems configured to NOT install anything automagically without notifying me and</p><p>asking for confirmation to do so. If this <strong><u>is</u> </strong>the case, why are there two SmartView downloads</p><p>on Sprint's downloads page for OS X and some for WEENDOZE?</p><div class="message-edit-history"><span class="edit-author">Message Edited by VAXman on </span><span class="local-date">01-24-2009</span><span class="local-time"> 06:55 AM</span></div><div class="message-edit-history"><span class="edit-author">Message Edited by VAXman on </span><span class="local-date">01-25-2009</span><span class="local-time"> 08:42 AM</span></div>

Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

The 6 digit code is used for activating the card. I don't know if the 597E activates itself or not, I have a lot more experience with the USB devices.<br><br>According to everything I can find the best thing I can recommend is uninstalling SmartView and everything first. The plugging the card in, waiting for it to install the drivers. Then install SmartView, restarting if necessary, and trying to connect. If it pops up acking to activate, say yes, it may activate on its own. If it pops up asking for the lock code (which it sounds like you're at this point) then you will have to call into Care, they should be able to assist you with activation and programming, if not then technical support can definitely. Activation/Programming is the same regardless of Windows/OS X usage.<br><br>After it is activated/programmed you should have no issues.<br><br>One thing I am curious about looking at all of those adapters, is the system a PCMCIA or ExpressCard system? From your previous posts it sounds like its an ExpressCard system so no adapters should be needed. The 597E is an Expresscard/54 card but it is compatible with ExpressCard/34 slots.


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

<p>Some progress. After much googling, I found a discussion link concerning the Sierra Wireless on OS X. I cannot use the SmartView software. There is a SmartView Light which supports the AC597E. I removed SmartView; then, downloaded</p><p>the SmartView Lite package and installed it. IT has the drivers which now show me:</p><p></p><p>crw-rw-rw- 1 root wheel 9, 8 Jan 23 20:55 tty.sierra001<br>crw-rw-rw- 1 root wheel 9, 12 Jan 23 20:55 tty.sierra05<br>crw-rw-rw- 1 root wheel 9, 10 Jan 23 20:55 tty.sierracntl</p><p></p><p>Yeah. there are finally devices when I plug in the AC597E. BTW, I need to use my new adapter. They Kyocera which it</p><p>came with simply DOES NOT WORK. This last step, I am convinced, proves this.</p><p></p><p>I ran the SmartView Lite and it sees the card. It now is asking me to contact Sprint with the hex ESN to get a "secret" 6</p><p>digit code to activate my card. Nobody at the Sprint stores or Sprint support ever mentioned a thing about this. What</p><p>is this all about?</p><p></p><p>I remember the nightmare I had to get my Ciritel PC-5740 PCMCIA card turned on. It had to load firmware which was</p><p>only supported via WEENDOZE. I don't and won't use WEENDOZE. This is better but I think Sprint personnel need to</p><p>get out of bed with Micro$oft and at least pretend to like their Mac and Linux neighbors that are moving in.</p><p></p><p>It's late now. I will contact Sprint tomorrow to see if anyone there isn't clueless enough to understand what this software</p><p>is asking me to get from them. Why do they complicate this so???</p>


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

How WEENDOZE a solution can you get.

I'll give it a go but seems like an exercise in what to do until somebody actually has a solution.

Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

My best recommendation is to start from scratch if you haven't already. Uninstall all of the software and ensure all of the related folders are moved/deleted. Then reinstall the software and try it again.<br><br>I have had windows systems that a simple uninstall/reinstall with removing the folders will fix the issue. Not sure why, shouldn't have really made a difference. I am not very familiar with OS X however, so I can't really give any specific help.


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

<p>Update:</p><p></p><p>I purchased a third-party CardBus/ExpressCard adapter. I was convinced that the one that came with the card</p><p></p><p><img border="0" src=""></p><p></p><p>(Kyocera TXPCM10001) was non-functional.</p><p></p><p>Here is the new adapter (SynchroTech) with my other hardware:</p><p></p><p><img border="0" src=""></p><p></p><p>The new adapter appears to work! When the AC597E is inserted into the new adapter and then,</p><p>subsequently, inserted into my ExpressCard/CardBus adapter (Addonics) as pictured here,</p><p></p><p><img border="0" src=""></p><p></p><p>I can see the AC597E in an older PCMCIA laptop running Linux and I can use</p><pre><p>#cu -l /dev/ttyUSB0</p></pre><p>to communicate with the card.</p><p></p><p>Also, on my Mac (OS X 10.4.11) it appears to see the AC597E but I still get No Wireless Card. </p><p></p><p>SmartView starts and the initial window says: No Wireless Device Detected; yet, when I click</p><p>on Preferences and then select Mobile, I see listed.</p><p></p><p>I've called Sprint for support. I'm told nobody there is knowledgeable of Mac OS X. I really</p><p>do NOT believe this is an OS issue.</p><p></p><p>Why can't I take this card to a Sprint store and why don't they have laptops there with which</p><p>to check this device out? If the thing connects, OK... I'll figure it out on my own but I really</p><p>do think that this is NOT an OS issue.</p><p></p><p>Why does Verizon support this card and OS X but not Sprint?</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>


Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

No major rush... Find someone who is really familiar and knowledgeable of the low-level stuff and have them reply.

I can use the PC-5740 and PCMCIA=>ExpressCard/34 adapter for now.

Sprint Product Ambassador

Re: AC597E on Mac OS X 10.4.11 and Ubuntu 8.10

Thanks for the detailed post!  I'm working to find our 'wizard class' support folks for the mobile broadband cards, but with the holiday, many people are off work.