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Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I was told by a customer service manager that I was being grandfathered over... I asked him 3 times if he was sure and he put me on hold and came back and said yes. I had written an email to Dan Hesse and got a call back a day later.... when I told them that I had been informed that I was getting GFed over she said No way we're not doing that. So as always here the left hand doesn't know what the right even looks like.

I hope what you were told is true but...... this whole thing is very disappointing and unfair! At least give us SOMETHING for being loyal customers!  Geez cap the thing at 75g's 5 is usless!

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I'm over 10 years as well with Sprint and they couldn't careless about any of us. The only thing they had going for them is gone.... Just really awful way to do business.... I'm leaving as well!

Journeyman jsy
Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

...and I just cut the ties.  (Sorry, couldn't edit the previous post.)  Sorry I couldn't stick around Sprint - but despite me not going over the limits, I needed to have the security of the unlimited plan.  Thanks for the short time we had together.  The rep was helpful and pleasant, so I was appreciative of that.

Actually, I have a few days left before the end of the cycle.

Journeyman jsy
Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I agree - I'm believing what's on my bill and I won't stick around to find out after it's too late to get out of the plan.

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

TIMSECOR2 wrote:

Just called customer service. The agent claims that she just got a letter from corporate today saying that hotspots(like a mifi or overdrive) would NOT incur overage charges on 4G. She says that the change is ONLY for phones acting as a hotspot. I'm not sure I believe her, but that's what she told me. I should have recorded it for later when I get a $900 bill.....

I wouldn't doubt that a Sprint rep gave you this information, and I hope that it's true. However, Sprint reps are notorious for providing customers with incorrect information. I would believe what is printed on the bill (and the link provided by josef.higgins in post #15 of this thread) before I believe anything a Sprint rep says.

From my bill dated Oct 28, 2011:

Oct 28 Bill Notice - MBB Data Allowance.png

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

Just called customer service. The agent claims that she just got a letter from corporate today saying that hotspots(like a mifi or overdrive) would NOT incur overage charges on 4G. She says that the change is ONLY for phones acting as a hotspot. I'm not sure I believe her, but that's what she told me. I should have recorded it for later when I get a $900 bill.....

Journeyman jsy
Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I am a medium-light user and have not broken 3GB (I have the Unlimited/3GB plan) and I am still going to cancel.  I had this plan so I didn't have to watch the usage as well and now they can't offer me that anymore so I'm gone.

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Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I just got the notice in my bill today. I'm a moderate user, average 5GB a month - some more, some less. I don't really want to have to monitor my usage though, that's why I liked the unlimited. Looks like I'll be going to another carrier to avoid the ridiculous overage fees. For the next month I will be abusing my unlimited data while it lasts, transfering nonsense files back and forth between computers over the network. Hopefully I can get 1TB in 30 days. Screw you Sprint!

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

I'm not sure about "Grandfathered" 3G-only Broadband accounts. A friend of mine has been Grandfathered in with Unlimited 3G-only data plan that he's had for years. He too haven't heard anything about the cap on those Granddaddy accounts. Overall you might want to contact someone in Account Services to get verbal clarification. I was under the impression that ALL Sprint Data plans will be capped at 5 gigs. I could be wrong. The reason Sprint is capping 4G plans is because Sprint decided to scrap the Clear/Sprint 4G WiMAX agenda and have decided to build their own "LTE 4G" network from scratch. In essence, Sprint is moving away/distancing themselves from Clearwire and in doing so, limiting 4G WiMAX usage until they've build up their new LTE network. Once Sprint LTE is up, every current Sprint 4G user WILL have to upgrade their device (and possibly service) to work under Sprint LTE. As for Grandfathered 3G-only accounts, as I said before, you may want to contact them concerning this matter. Sprint owns their 3G network so I'm not sure if these changes will affect current 3G-only customers.

Journeyman

Does the new 5gb combined 3G/4G data cap apply to mobile broadband devices?

Does anyone know if the new limit also applies to old, old grandfathered mobile broadband card plans with no 4G at all?  For over 5 years I've been on an unlimited 3G-only mobile broadband plan for $80/month.  When Sprint started imposing limits on 3G mobile broadband, I was grandfathered in and not subject to the cap.  My October 4th bill did not include a notice that my service was changing on back of first page.  Just curious if anyone else on a similar old plan has received official notice that they will also be subject to the new limit?