If I try to shut down my computer with the NETGEAR 241U plugged in, it almost always hangs for a long time, finally resulting in a BSOD.
The system log contains: 'The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80111669e0, 0xfffff80000b9c3d8, 0xfffffa801323e010).'
Running Windows 7 Ultimate 64-bit. There are no problems if I unplug the USB adapter before shutting down, but I don't alway remember to do so.
Apparently, the driver is failing to properly unload during the shutdown process.
Are there any steps I can take to eliminate the BSOD on shutdown?
Thank you for reaching out to us. I have forwarded your feedback to our device experts to further review for any issues.
It has been a week now. How long should I expect to have to wait before hearing from the "device experts" on this issue? Thank you.
Thank you for responding. I am sorry for the wait we have not heard anything yet on this issue. Is this something that happens only when you shut down and the Netgear 341U is plugged in correct? Are there any programs that are running in the background when you are shutting down that could be still trying to access the internet? I am thinking there could be a cross with the shut down and any application that could be running. Please let us know.
Social Care Team
No, there are no other programs running in the background. I always close everything before shutting down - that's been a habit for years. Keeps it clean and - for the most part - error free. Even if there were anything utilizing the connection, the driver should be constructed well enough to unload when notified that the system is shutting down, and not cause a BSOD each time. If the 341U is plugged in, I almost always get a BSOD on shut down. When it is unplugged, I never do. Doesn't seem to matter if it is plugged into a USB2 or USB3 port either. The bad behavior on shut down occurs with both.
Do a device rest by gogin to the Net manager home page
Settings - General - Software and Rest under settings and reset click Rest then begin reset.
Let me know if this helps.
There is no "Device Reset" on that page, but there are THREE other 'Reset' options:
Which one are you suggesting I try? If more than one, then please specify the order in which they should be tried.
Thank you for the response, if you can, please try doing a factory reset to see if it helps correct this issue. Going forward we do recommend removing the device before shutting down to help avoid this issue. Thank you.
Sprint Social Care Team
Unfortunately, I could not do a Factory Reset. When I click the "Reset" button, it states "Please enter the MSL code to continue". I couldn't find this code anywhere in the provided documentation.
Thanks for getting back with us. I would be happy to provide you with the MSL, so that a factory reset can be performed. I will need to access your account for this information. Please send a private message to "sprintcare" and include your account name, phone number for the modem, security pin, and a link to this thread. We look forward to working with you.
Sprint Social Care
Unfortunately, after performing the requested Factory Reset, the results on shut down were identical. After a very long delay, the following bugcheck / BlueScreen resulted:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800f4de9e0, 0xfffff80000b9c3d8, 0xfffffa80138d57a0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022414-25318-01.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem: