Showing results for 
Search instead for 
Did you mean: 

Getting a Phone Replacement Outside of Your Contract

Community Manager

Phone replacement.jpeg

For many of us, our cell phones are one of our primary connections to the world – to our friends and family, to our clients and colleagues, to the web – to everywhere. And when our devices break or become lost or stolen, that one incident can, as my grandmother would have said, send us into a tizzy. Luckily, there are a few ways to get a phone replacement that can help you maintain your connections so you can keep on keepin' on. Let's take a look at some of the options:



  • Call your equipment protection plan provider. Depending on how your plan is set up, you may be able to get a cell phone replacement for free – or for very little money.
  • Pick up a used phone. If you don't have an equipment protection plan, consider buying one of the used phones available from your provider. They come in almost all makes and models and have been thoroughly inspected and refurbished so they perform stupendously – just like a new device, but at a fraction of the cost.
  • Lease a device. If you don't want to shell out hundreds of dollars for a new device, you might consider leasing a phone or a lease-to-own program, like Sprint Lease and Sprint Flex. With the ability to pay for your phone over time, and even upgrade your device after 12 monthly payments, it's an affordable solution that can help you get exactly the phone you need.
  • Use your old phone until you can afford a new one. If you didn't trade in, sell, or donate your old phone when you received your latest phone at the store or in the mail, simply charge your old device, contact one of your provider's customer service representatives, and ask them to talk you through reactivating your old device. (Just remember: You'll need to call from a different phone than the one you want to activate.)


If you have Sprint, the phone replacement process is simple. We not only offer a great lease/lease-to-own program, but we also have a whole host of used cell phones that have been refurbished to exacting standards. And if you have Sprint Compete Protection, you can work with Asurion to get your replacement device as soon as possible. If you have any questions, or need information on what to do if your phone is lost, stolen or broken, call our customer service team at 1-866-275-1411.