•Bob Azzi, senior vice president, network at Sprint
“While others talk about their network being top-notch, we’re working to put time, money and effort into keeping our customers satisfied and worry-free when making calls, sending emails or texts or surfing the Web.”
A new J.D. Power and Associates’ call quality study provides another proof point of the ongoing improvements customers can expect from Sprint.
Sprint leapt to a three-way tie for first place in the Southeast region in the new study.
The results, released today, show Sprint with the largest leap of all major carriers, from fourth to first place within only six months after the previous J.D. Power survey on call quality, marking yet another proof point that customers recognize Sprint’s network is second to none. The Southeast region win follows on the heels of PC World magazine proclaiming that “no one has a more reliable network than Sprint.”*
In recent years, Sprint now has won in three regions (Southwest in 2008v2, West in 2009v1 and Southeast 2010v2).
Sprint also demonstrated substantial improvement in other parts of the country.
In the Mid-Atlantic, Sprint catapulted to second place (previously in last place) and in the Northeast (previously in third place) and in the West (previously in third place) regions. In the Southwest region, which includes Kansas, Sprint remained in a solid second place position behind only T-Mobile.
The semi-annual J.D. Power and Associates’ 2010 Wireless Call Quality Performance Study™measures wireless call quality, based on seven problem areas that impact overall carrier performance: dropped calls; static/interference; failed call connection on the first try; voice distortion; echoes; no immediate voicemail notification; and no immediate text message notification. Call quality performance is examined in six regions: Northeast; Mid-Atlantic; Southeast; North Central; Southwest; and West.
*Based on a 13-city 3G performance test. PC World’s test included Sprint, AT&T, Verizon and T-Mobile in 13 major cities in all regions of the country during December 2009 and January 2010. In all, roughly 9,000 individual tests of Sprint’s 3G service were conducted from 280 testing locations in 13 cities. Testing sessions were one minute in duration per location, and network performance can be highly variable from neighborhood to neighborhood. In laptop-based tests, Sprint tied with another carrier for first in 3G network reliability.