Are you currently with another prepaid carrier? If so you will have to have them change it back to SPCS.
I am going to send you a PM to see what we can do.
Sprint S.M.A.R.T AgentsSprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat