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Getting Error Code when making phone calls.

Journeyman

Getting Error Code when making phone calls.

I am getting error code 16 when making phone calls. In coming calls are coming fine.  I have a Moto G5S Plus.

15 REPLIES 15
Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

Is the phone completely up to date on software?

Journeyman

Re: Getting Error Code when making phone calls.

Yes. It was working fine until today afternoon.

Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

Is this phone recently added to your account?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Getting Error Code when making phone calls.

I have been using the same phone for almost a month now.

Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

Did you swap it onto your account and replace a different phone?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Getting Error Code when making phone calls.

No. I joined Sprint on Apr 22 and I have been using the same phone since then.

Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

Okay just checking. Send me a PM so I can grab some account info from you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Getting Error Code when making phone calls.

Went to the sprint store and got the SIM card replaced.

Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

Did the new SIM help?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Getting Error Code when making phone calls.

Though I am no longer getting the error message, the internet speeds are very low.

Sprint Social Care S.M.A.R.T. Agent

Re: Getting Error Code when making phone calls.

How long has the speed been slow like that?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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