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Google Pixel 2 Continually Saying Not Compatible with Sprint

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Journeyman

Google Pixel 2 Continually Saying Not Compatible with Sprint

So I have a Google Pixel 2 currently. They come unlocked since you're buying from Google. My pixel had some glitching so after I ran through all the fixes, Google is sending me a replacement device. 
Well the replacement (The same phone I currently have) isn't compatible with Sprint. I spend hours on the phone, on chat, in store, trying to figure out how to make it work. Sprint eventually says, no its this phone, go back to Google. So Google has sent me a replacement for the replacement they say should work, and yet again Sprint is saying the IMEI is incompatible. I've talked to everyone in circles. Can someone please help me get my replacement device activated? I have a SIM that is compatible with the Google Pixel in the phone I'm currently using. 

1 REPLY 1
Sprint Social Care

Re: Google Pixel 2 Continually Saying Not Compatible with Sprint

I'd like to help you out with that. Send me a private message with the IMEI of the phone, I'll see if it is necessary to submit a ticket to have the phone added to our database for it to work. Just click on my name and "select send a message". 


Kryshna
Sprint Social Care
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