I was using this phone previously whoch was fully paid off then upgraded to s9 and broke the screen. Now i wanna go back to my moto g4 and it shows ineligible.. None is able to help me out. I am getting run arpund since 4 days.
Hi there! Was the Moto G4 previously active on Sprint?
Great. Can you send me a Private Message with the IMEI of that G4? I want to make sure it's still loaded in our system. If you also provide your account info(phone number you want it active on, account PIN), I'll be able to swap that phone onto your line as well.