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Moto G7: no voicemail notification

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Journeyman

Moto G7: no voicemail notification

Sprint Visual voicemail installed. Voicemail works correctly.  Notification never received.  Also, missed call notification sporadic.  All notifications on phone enabled and permissions granted.  Network was reset a couple days ago + new sim card.  Suggestions?

21 REPLIES 21
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Wizard

Re: Moto G7: no voicemail notification

Howdy Timbollama1. I'll be more than happy to look into this for you. Quick question is this an unlocked device that was used on a different carries network? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Journeyman

Re: Moto G7: no voicemail notification

Unlocked device. However, always on Sprint network.

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Wizard

Re: Moto G7: no voicemail notification

Alrighty. With unlocked devices, there is always the chance that some features may not work. Has the voicemail notification worked on this device, and then just stop working, or has it never worked? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Moto G7: no voicemail notification

Fair enough.  The VM notification has worked off and on, similar to the missed call notification.  The VVM app will never reflect anything in the Inbox.

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Wizard

Re: Moto G7: no voicemail notification

Ok. I sent you a PM so I can gather a smidge of info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Moto G7: no voicemail notification

I am having the same problems.  I have a g7 power and after someone told me that they left a vm I manually checked and I apparently have not been receiving notifications for about a month now as I had several vm dating back to then that had not been listened to.  I have seen quite a large number of these posts on the forums but no one will ever say what if anything can fix it.  Is there something that can be done or is this just to be expected from Sprint service?

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Wizard

Re: Moto G7: no voicemail notification

Howdy Someone13. I have a fix, and 9 times out of 10 it works great, other times we need a hammer. But we'll try my fix first. Do you have any saved voice messages on your device? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Moto G7: no voicemail notification

no I do not have any vm on my device

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Wizard

Re: Moto G7: no voicemail notification

Awesome! I'm going to send you a PM so I can gather some info. After I'm in your account I'll complete the following steps: 

- Reset Voice Mail (VM)

- Refresh VM

- Then you'll reset up your VM and test. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Moto G7: no voicemail notification

I am also having the same issue.  No notifications of VM.  I have deleted all voicemails and would like you to try to reset VM so I get notifications.

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Sprint Social Care

Re: Moto G7: no voicemail notification

Gedlancast. I can help you work on this issue. The first thing I would suggest is to make sure the notification settings are on. 

 

  1. From a Home screen, swipe up to access all apps.
  2. Navigate: Settings > Apps & notifications. > Notifications.
  3. Tap On lock screen then select an option: Show all notification content. Hide sensitive content. Don't show notifications at all.

Did you ever get notifications on the device? If so, when did it stopped working (after an update)? 


Juan
Sprint Social Care
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