Did you complete the unlock by updating your PRL and unlocking the UICC?
We can resend it for you. Please send me the IMEI in a private message.
I'm sorry but they are the ones that have access to these accounts.
I have a question about the unlocking process. Does a sprint sim card need to be inside the device and it needs to be connected to wifi? Does the device have the ability to be unlocked with just the Sprint sim card? Does the device have the ability to become unlocked with just wifi and not the Sprint sim card? Just curious if I have this issue again I plan on paying off two device I currently lease.
Android devices must have the Sprint SIM for the unlock to be successful. They aren't required in Apple devices, but they don't always unlock without it. A data connection is needed for the phone to capture the over the air signal. If the phone is active on Sprint, then this should be sufficient. If it's not active, then WiFi would be required.
Hello, I recently called in and they sent out a fresh unlock signal. The phone has been connected to WiFi with a sprint sim card inside and the phone is still not taking another carrier sim. The last time the phone took another sim card other than sprint I did a software update it worked with a non sprint sim card until I restarted the phone. Have you all had any mentions of this happening?
That does seem odd that it's staying locked. Have you followed these steps after we've sent out the unlock signal?
You'll need to have the Sprint SIM card inserted, and it should still show it as an option, even if it's not currently active on a line.