cancel
Showing results for 
Search instead for 
Did you mean: 

Moto e5 play sim unlock: Sprint says unlocked but phone locked

Highlighted
Journeyman

Moto e5 play sim unlock: Sprint says unlocked but phone locked

I requested a sim unlock for my Moto e5 play.  I received an email confirming that it was unlocked successfully.  I opened settings and performed PRL update, profile update, and UICC unlock. The UICC unlock step says that the phone is locked to only support Sprint.  Other sims do not work.  Customer service insists that it is unlocked already and that there is nothing they can do.  Has this happened to anyone else? Any suggestions?

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

I'd be glad to take a look at what's going on for you. I'm going to drop you a PM so that I can get some additional details from you. Keep an eye on your inbox. 

 




"Hail Yourself!" - Ben Kissel



Journeyman

Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

Thanks for trying.

Journeyman

Re: Moto e5 play sim unlock: Sprint says unlocked but phone locked

Not a problem.

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 10:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat