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Motorola One Action XT2013-4

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Journeyman

Motorola One Action XT2013-4

I recently purchased a Motorola One Action phone straight from the Motorola website and am attempting to swap my device. According to the Motorola website, the phone is compatible with the big 4 major mobile network providers https://www.motorola.com/us/carrier-compatibility 

 

After entering my IMEI (the phone comes up as "Motorola Troika Moto One"), I attempt to enter the ICCID numbers that come with the 4 sim BYOD card kit ABCD (SIMOL506C, 506TQ etc.) and none of the SIM Cards are valid.

What is the SIM card model compatible with this phone? Or is this phone still fairly new and cannot be activated at this time?

45 REPLIES 45
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Sprint Employee

Re: Motorola One Action XT2013-4

AngelieD1911

Hey! It seems that we may need to submit a ticket to have the device added to our database so it can work with the SIM of the BYOD kit. Regarding if the phone is new an cannot be activated at this time, I will need to double check with my tools and will need the IMEI. Please send me a private message with the IMEI so we can go from there. Just click on my name and select "send a message". 


Kryshna
Sprint Social Care
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Journeyman

Re: Motorola One Action XT2013-4

I've got the same issue.. Is it because the phone is relatively new? I wonder why they would advertise for the carrier if it's not compatible..

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Sprint Employee

Re: Motorola One Action XT2013-4

Hey @frogman , shoot us a private message to take a look into this for you. Click on my name and you'll see the option to send the private message. 


Jeffrey
Sprint Social Care
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Journeyman

Re: Motorola One Action XT2013-4

I have the same phone.  What sprint sim card do i need to get from teh sprint store to activate my Moto Action?  ty

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Sprint Employee

Re: Motorola One Action XT2013-4

Hello @StanL1984! You can visit the Sprint store and ask for the SIM card with the part number CZ4114TLWQ or you can also contact our Telesales department to order one. The number is 1-800-SPRINT1 (1-800-777-4681). 


Jeffrey
Sprint Social Care
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Journeyman

Re: Motorola One Action XT2013-4

Has anyone verified that the SIM card CZ4114TLWQ actually works for this device? I'm about to go to the Sprint store to get/order one and don't want to find out that it's not compatible as i've already been without a working phone for 2 weeks.

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Sprint Employee

Re: Motorola One Action XT2013-4

Wow! Two weeks is a long time to be without a working phone. What is the exact Make/ Model of your device? 


Juan
Sprint Social Care
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Journeyman

Re: Motorola One Action XT2013-4

It is a Motorola one action XT2013-4
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Sprint Employee

Re: Motorola One Action XT2013-4

Thanks for confirming. The Motorola one action XT2013-4 requires the UICC # CZ4114TLWQ. I strongly suggest that you call the store first for availability. For a store near you visit: Sprint.com/storelocator 


Juan
Sprint Social Care
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Journeyman

Re: Motorola One Action XT2013-4

This isn't fixed yet. I purchased this phone the same one as OP and they still claim it is not valid, went to sprint store, called, went to Best Buy and same problems.

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Sprint Employee

Re: Motorola One Action XT2013-4

Hi xenexprime ! Did you check your device's eligibility to be activated on a Sprint account through Sprint.com/BYOD? If you keep getting the same message that it cannot be activated, I could try to check and see what could be done.

Please reply to my Private Message as soon as you get a chance. 


Ciara
Sprint Social Care
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