I have a pair of Sprint phones that have previously been used on a Sprint MVNO, Tello. I now need to have the PLBL bit set back to SPCS for use on the Sprint postpaid network. Tello claims that they are unable to do this and that I need to contact Sprint tier 2 technical support. Well I spent about an hour on the phone this morning getting ping-ponged among and between various Sprint customer service agents, none of whom (even the supposedly very technical ones) seemed to now what I was talking about. Can someone (who knows what I'm talking about) please reach out to me to get these phones ready to activate on Sprint postpaid?
Hi sshcc2k5! I need to gather a little more info from you so I can reach out to our Tech Team to see what can be done.
@marcusehardy, are you also looking to change the ownership code of your phone? You can send me a private message with the IMEI of the phone, when you're ready.
Send me a PM with the IMEI of your phone so I can take a look at getting this provisioned back to Sprint.
Hi EricStevenBell! Can you send me a Private Message with the IMEI of that phone? I'll be happy to take a look at this for you.