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Need help changing PLBL bit to SPCS

Journeyman

Need help changing PLBL bit to SPCS

Hi

 

I have a pair of Sprint phones that have previously been used on a Sprint MVNO, Tello. I now need to have the PLBL bit set back to SPCS for use on the Sprint postpaid network. Tello claims that they are unable to do this and that I need to contact Sprint tier 2 technical support. Well I spent about an hour on the phone this morning getting ping-ponged among and between various Sprint customer service agents, none of whom (even the supposedly very technical ones) seemed to now what I was talking about. Can someone (who knows what I'm talking about) please reach out to me to get these phones ready to activate on Sprint postpaid?

 

Thanks

10 REPLIES 10
Sprint Social Care S.M.A.R.T. Agent

Re: Need help changing PLBL bit to SPCS

Hi sshcc2k5! I need to gather a little more info from you so I can reach out to our Tech Team to see what can be done.

Sprint Social Care S.M.A.R.T. Agent

Re: Need help changing PLBL bit to SPCS

I am sending you a private message now.

Tags (1)
Journeyman

Re: Need help changing PLBL bit to SPCS

Me too
Sprint Social Care S.M.A.R.T. Agent

Re: Need help changing PLBL bit to SPCS

@marcusehardy, are you also looking to change the ownership code of your phone? You can send me a private message with the IMEI of the phone, when you're ready.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Need help changing PLBL bit to SPCS

I have the same problem!

Sprint Social Care S.M.A.R.T. Agent

Re: Need help changing PLBL bit to SPCS

Send me a PM with the IMEI of your phone so I can take a look at getting this provisioned back to Sprint. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Need help changing PLBL bit to SPCS

I'm having the same issue, can anyone help me?
Highlighted
Sprint Social Care S.M.A.R.T. Agent

Re: Need help changing PLBL bit to SPCS

@Hashsw, I've received your PM also. I'll be reaching out through the PM.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Need help changing PLBL bit to SPCS

I need help as well.  Thanks in advance!

Re: Need help changing PLBL bit to SPCS

Hi EricStevenBell!  Can you send me a Private Message with the IMEI of that phone? I'll be happy to take a look at this for you. 

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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