I have a pair of Sprint phones that have previously been used on a Sprint MVNO, Tello. I now need to have the PLBL bit set back to SPCS for use on the Sprint postpaid network. Tello claims that they are unable to do this and that I need to contact Sprint tier 2 technical support. Well I spent about an hour on the phone this morning getting ping-ponged among and between various Sprint customer service agents, none of whom (even the supposedly very technical ones) seemed to now what I was talking about. Can someone (who knows what I'm talking about) please reach out to me to get these phones ready to activate on Sprint postpaid?
Yes. It was a device that was taken to a MVNO that no longer exists. The PLBL setting (which is normally reset by MVNOs when you leave) doesn't seem to have been reset, so trying to bring it back to any Sprint owned brand throws a PLBL error.
Just need someone who is familiar with the system to reset it.
@Sprint_Khoury It has nothing to do with unlocking and everything to do with activating the device on Sprint.
When you take a Sprint device and activate it on a Sprint MVNO, the PLBL bit is set to indicate this. This tells the auto-activation system to NOT activate the device on Sprint because it's meant for MVNO use. To bring the device back to Sprint, the bit has to be set to SPCS. This can only be done on the back end. Once the bit is set to SPCS, the Sprint auto-activation system will recognize it, allow the PRL to be updated, and the device to be activated on a Sprint account.
For an agent who knows where to look in the system, setting the SPCS bit only takes a minute. It is NOT an account setting. It is a device specific setting.
The device works on the Sprint network right now. It's just that it was last used with a Sprint MVNO that no longer exists, so it cannot be activated on a Sprint account. It still has the MVNO PRL on it.
If you, or another Sprint CS person, opens up the device in your tools, and resets the flag to SPCS, the device will then be able to be activated on a Sprint account.