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New moto g fast phone will not send text messages or Update PRL or Profile

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Journeyman

New moto g fast phone will not send text messages or Update PRL or Profile

I bought a moto g fast directly from Motorola on 10/26/2020. Activated on Sprint using the correct SIM card (SIMGLW416TQ). As of today, I can no longer send a text though I can receive them. Also, tried to Update PRL and Profile which just hangs. Any ideas or should I just return the phone to Motorola?

4 REPLIES 4
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GrandMaster

post your zip code and closest cross streets..the fact that its hanging up while trying to do a prl/profile update makes me lean a bit towards it being a network issue near you.

 

no personal info or physical address.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

 Duck Woods Drive

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GrandMaster

zip code? closest crossing street?

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

27949 N Croatan Highway & Duck Woods Drive

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