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Pixel 3 Not Compatible with Sprint Visual Voicemail?

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Journeyman

Pixel 3 Not Compatible with Sprint Visual Voicemail?

I purchased a Pixel 3 recently and when I try to set up Sprint Visual Voicemail app, it times out when trying to verify my account information with the error "Account Verification Error - Communication with Voicemail-to-Text server has timed out"

 

I've uninstalled/reinstalled, including some of the other APK mirror versions of the app available in other threads, but with no luck. Also updated my android version, again with no luck. Is there a way to resolve this? I need some type of app to notify me when I receive voicemails.

91 REPLIES 91
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Hold down, folks.  I got a meeting with the VVM app developer.  I will report back.

 

 

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Thank You @Em_Will_I_Am ! You are the best! 

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Journeyman

I've had the same issue with my Pixel 3 since December 2018. I called sprint support several times and after several uninstalls, re-installs, clear cache, restarts, etc, they finally gave up and pretty much told me there was nothing they could do for me. I check my voicemail whenever I remember and have missed soo many with zero notifications. Those of us with this none working service should receive some type of discount since its a service we cannot use.

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Hi Luis71! Thank you for reaching out here in Community. As Em_Will_I_Am said, that he a meeting with the VVM app developer and will report back. Your patience is greatly appreciated. 

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Those that have this problem, can you PM me your number?  I have the attention of the VVM engineer.

 


@InstaAnn_Sprint wrote:

Hi Luis71! Thank you for reaching out here in Community. As Em_Will_I_Am said, that he a meeting with the VVM app developer and will report back. Your patience is greatly appreciated. 


 

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Hey there @Em_Will_I_Am , any luck with your discussion?
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did you send him your number?

 

 

if its anything like that last time he tried to gather people with a certain issue then maybe one or two people sent him what he requested...which means the person he is trying to get a bit of traction with wont view this as a bigger problem if all Will can get is a couple people.

 

 

so for anyone else in here that is also having this issue..make sure to send him the info he needs

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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I replied with my number, received an acknowledgement that it was received via PM.

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We are still working to resolve this. We'll be back with you asap. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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the more people that send him the info requested the more traction he has to work with...the less people and he's pretty much stuck trying to get up a muddy hill with a handful of people in front of the truck trying to push him backwards.

 

 

 

i was going to use a Lord of the rings quote....but im just not feelin it today lol.

 


@Luis71 wrote:

I replied with my number, received an acknowledgement that it was received via PM.


 

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Thanks everyone. I sent over my information. Cross our fingers.

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Just checking back on what the results of the meeting were. My voicemail app is still not working.

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