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Pixel 3 XL does not show voicemail notifications

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Journeyman

Pixel 3 XL does not show voicemail notifications

Hello All,

 

My Pixel 3 XL is not displaying new voicemail notifications at all. My voicemail is configured and working in that callers leave me messages fine but I have to manually call my voicemail to check ofr new messages. 

 

Here are corrective actions that have been taken:

  • Verify Do Not Disturb is disabled.
  • Verify Notifications are enabled for the Phone app.
  • Check/disable call forwarding.
  • Clear blocked phone numbers list.
  • Turn off Spam call filtering.
  • Change voicemail # to "0" and then back to the device's phone # in the Phone->Settings->Voicemail menu.
  • Try Sprint Visual Voicemail app. (Doesn't work)
  • Update device config/PRL
  • Factory reset the phone.

Does anyone have any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Journeyman

Re: Pixel 3 XL does not show voicemail notifications

I want to post a follow-up and post that my problem has been solved by OKC tech support. A brand new SIM card was required. After the device was activated with the new SIM everything works perfectly.

View solution in original post

8 REPLIES 8
Highlighted
Sprint Employee

Re: Pixel 3 XL does not show voicemail notifications

Hi mkardasi ! It seems that you have exhausted multiple troubleshooting steps. 

You said that you have tried the Sprint Visual Voicemail app, did you already install it and did not work? What happened with Visual voicemail?


Ciara
Sprint Social Care
Highlighted
Journeyman

Re: Pixel 3 XL does not show voicemail notifications

Hello Ciara,

 

Correct, I installed it & configured it but it does not download any messages in my VM box nor does it notify.

Highlighted
Sprint Employee

Re: Pixel 3 XL does not show voicemail notifications

Try clearing the data and cache of this application. 


Ciara
Sprint Social Care
Highlighted
Journeyman

Re: Pixel 3 XL does not show voicemail notifications

No change in the Visual VM after clearing storage. No notification or message retrieval.
Highlighted
Sprint Employee

Re: Pixel 3 XL does not show voicemail notifications

I've seen previous cases, in which the visual voicemail app has helped on these type of issues. Try uninstalling the app and install one more time. 


Ciara
Sprint Social Care
Highlighted
Journeyman

Re: Pixel 3 XL does not show voicemail notifications

Unfortunately, that did not work.
Highlighted
Journeyman

Re: Pixel 3 XL does not show voicemail notifications

I want to post a follow-up and post that my problem has been solved by OKC tech support. A brand new SIM card was required. After the device was activated with the new SIM everything works perfectly.

View solution in original post

Highlighted
Sprint Employee

Re: Pixel 3 XL does not show voicemail notifications

Awesome mkardasi ! I'm glad to know that the issue was taken care of. Thank you for sharing the outcome. Have a lovely rest of your weekend. 


Ciara
Sprint Social Care
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