I have 2 pixel 3 xl phones and both of them will often get stuck on 3g and not switch back to lte until I toggle airplane mode, then they will switch back to lte and stay for a while then at some point if they fall back to 3g they will get stuck on 3g even though I am in an area with strong lte coverage. Please help.
This is a very serious and annoying issue that Sprint needs to comment on, and soon. I too (and I take it many of us have), have been battling this issue for a few months now. By the looks of things, it seems to be most BYOD phones currently, or at least the Pixel devices.
"Being stuck on 3G" isn't the only problem or symptom. This is happening multiple times throughout the day.
More often than not, I am now roaming, instead of being on 3G. When I do drop into roaming, the phone time is off by quite a few hours, so the location is obviously being detected wrong.
Without fail, I go into carrier settings and update device config to reactivate the phone. I then have my 4G LTE back and everything is fine again, for a little while.
While reading through other posts, one user suggested they were turning on airplane mode and back off, I just tried it, and can too verify this also works.
Every once in a great while I receive a PRL update when I check, but there aren't any to speak of at the moment. I am constantly checking, hoping a fix is delivered shortly.
This is OBVIOUSLY a SPRINT issue, not a phone issue.
This needs to be fixed, and quickly.
Yes, I have done every trouble shooting procedure I could find. I spoke to Sprint tech support, I searched the internet and have tried everything out there. This seems to be a problem with Sprint not working well with some unlocked phones.
Thank you for following up. I've got it sent off to the Tech Department. Please allow us some time to work with this.
From the home screen, swipe down the Status bar.
Note: The device must be in a Sprint coverage area to update the Data Profile. To verify Sprint Coverage, visit the Sprint website at coverage.sprint.com.
Tap the Settings icon.
Tap Cellular networks.
Tap Carrier settings.
Tap Update device config.
Once the update is complete, tap OK.
The data profile is now up to date.
Then I would like you to reset the network settings. The steps are:
These steps will reset the current mobile network programming. After the reset, the device will require Sprint network coverage to activate. Verify your coverage at coverage.sprint.com.
From the home screen, tap the Phone icon.
Tap the Dialpad icon.
Dial *#*#72786#*#*, then tap the Call icon.
Note: The last * will not display.
The device will power off and restart.
The network settings are now reset.
Please let me know as soon as the steps are done, and what type of coverage you have at that time.
As far as update device settings, I do this multiple times throughout the day.
I did do that again, as requested. (I had 4G LTE coverage at the time, as I had just performed this procedure within the last hour).
I have also reset the network settings using the described dialpad procedure, and restarted my phone.
I still have the same 4G LTE coverage after reboot.
SprintDM auto configuring mobile network after reboot.
After SprintDM auto configure, still same 4G LTE coverage.
I will report back on Monday to let you know if I have dropped service type at all over the weekend (if it's not fixed, it will stop being in 4G coverage within the next 4 hours).
@riyatch, I understand that you've done it before. But sometimes things get lost in translation, so I have to have you try again. I appreciate your patience.