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Pixel 3 xl stuck on 3g

Journeyman

Re: Pixel 3 xl stuck on 3g

The problem here is, I have done everything under the sun to trouble shoot this. A software update is not an option as there is not one available for my phone currently. I would like to resolve this, however the "did you turn it off and back on" run-around is highly unnecessary and unappreciated.
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GrandMaster

Re: Pixel 3 xl stuck on 3g

seeing as how you are not standing directly in front of the agent...what they are asking you would be what ANY tech would be asking you...troubleshooting steps..

 

Sprint has yet to hire any psychics so they must unfortunately ask you what has been done or not done so far so they can move onto the next steps that might help...or skip over certain steps because they have ALREADY been done and did not work.

 

 

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Pixel 3 xl stuck on 3g

I recently purchased a new Pixel 4 XL (unlocked, from Amazon), and I'm starting to notice the same problem reported in this thread. Toggling Airplane mode on and off seems to get me back out of 3G, as many others report. I'm using the eSIM on the phone, no physical SIM card.

 

I DM'ed @Em_Will_I_Am with my info

Sprint Social Care

Re: Pixel 3 xl stuck on 3g

brc64  - I found a few steps to try and get this issue resolved. 

 

Let's update the data profile.  

  1. From the home screen, swipe down the Status bar.

    Note: The device must be in a Sprint coverage area to update the Data Profile. To verify Sprint Coverage, visit the Sprint website at coverage.sprint.com.

  2. Tap the Settings icon.

  3. Tap More.

  4. Tap Cellular networks.

  5. Tap Carrier settings.

  6. Tap Update device config.

  7. Once the update is complete, tap OK.

  8. The data profile is now up to date.

Then I would like you to reset the network settings. The steps are: 

  1. These steps will reset the current mobile network programming. After the reset, the device will require Sprint network coverage to activate. Verify your coverage at coverage.sprint.com.

    From the home screen, tap the Phone icon.

  2. Tap the Dialpad icon.

  3. Dial *#*#72786#*#*, then tap the Call icon.

    Note: The last * will not display.

  4. Tap OK.

    The device will power off and restart.

  5. The network settings are now reset.


Juan
Sprint Social Care
Journeyman

Re: Pixel 3 xl stuck on 3g

Hi @Sprint_Juan,

 

As stated earlier in the thread, this is only a temporary fix, ultimately no better than toggling airplane mode on and off.

GrandMaster

Re: Pixel 3 xl stuck on 3g

until a fix is fired out...what Juan gave is what yall get until then... a short term work around ish.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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