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Pixel 3 xl stuck on 3g

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Journeyman

Re: Pixel 3 xl stuck on 3g

Hi Riyatch great to hear you're seeing good results so far! did you force the update or did you wait until you got the pop-up notification? I'm reluctant to force it and want to wait until I get the pop-up notification I know I'm being a little superstitious but don't want to jinx anything...

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Journeyman

Re: Pixel 3 xl stuck on 3g

@AmirEastbay i checked for the update manually as soon as it was released.  I couldn't wait to try the new update, hoping the nightmare would be over.  So far, its been good.

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Journeyman

Re: Pixel 3 xl stuck on 3g

Same. I checked manually on the first day the update was available.

So far, so good. I'd say they've finally fixed this. Can finally stream like a normal person while driving instead of having things just cut out for no apparent reason.

Now, hopefully they don't mess it up again!
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Journeyman

Re: Pixel 3 xl stuck on 3g

My friends based on your sage advice I manually forced the update yesterday, and I have steadily clung on to my LTE signal without a single drop since then. This is very promising thus far and I am delighted that based on this community's perseverance and insistence, the appropriate people were able to take action and resolve this issue. In these crazy times, this is a refreshing and timely reminder that hope always conquers despair. Once again I want to send a shoutout to Riyatch and Will_I_am for their dedication and all the work on this forum. Thanks to everyone!

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Journeyman

Re: Pixel 3 xl stuck on 3g

@AmirEastbay thanks for the shout-out and thanks for also being active in this discussion helping to get this matter resolved.  This got resolved thanks to the number of people who came and voiced our concerns.  Let's hope that we can now move on.

Journeyman

Re: Pixel 3 xl stuck on 3g

I am still having this same stupid problem.  I am so tired of this.  It is rediculous to pay this kind of money each month for service and it barely be usable! 

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Sprint Social Care

Re: Pixel 3 xl stuck on 3g

Hey, Seethrough, I looked at your previous messages where you stated that the other devices on the account aren't experiencing this issue. This may be an issue with the device itself. Have you ever taken the device to a Sprint Repair store to get checked out? 

S.R
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Journeyman

Re: Pixel 3 xl stuck on 3g

One of the older iphones is also having the same problem but not to the same extent.  I have taken it to a sprint store and they said they can try swapping out the sim but had none in stock. 

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Sprint Social Care

Re: Pixel 3 xl stuck on 3g

Thanks for the update. You can always call the store to see if they have the SIM in stock. You can find the store contact information by entering the store location in the link provided:  https://sprint.co/2kfiWv6

S.R
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Community Manager

Re: Pixel 3 xl stuck on 3g

PM me your problem location address and I can review the area. 

 


@Seethrough wrote:

One of the older iphones is also having the same problem but not to the same extent.  I have taken it to a sprint store and they said they can try swapping out the sim but had none in stock. 


 

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