This is not a win. If he/she had to toggle airplane mode to get back LTE from 3g then this problem still exists for this customer. That means it is not working as it should.
Interesting, I traveled outside of my home market this last week to Las Vegas and my phone was able to switch between LTE and 3G without any issues.
I've I got back to my home market im stuck at 3g again. (We have another phone in the house that is doing fine on LTE)
@Em_Will_I_Am I haven't reset yet. Are there any logs or anything I can pull to help figure out what is going on?